142. The Ministry of Listening: Building Better Conversations and Stronger Teams

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When was the last time you truly listened—not just to respond, but to understand?
In this episode of The Glass House, Ben and Lynley Mandrell explore one of the most undervalued yet essential skills in ministry leadership: listening. Whether you're navigating staff dynamics, leading small groups, or caring for your congregation, your ability to listen well can make or break your effectiveness as a leader.
Ben and Lynley unpack the challenges of one-sided conversations, the power of emotional intelligence, and why self-awareness is key to becoming a better communicator. They also discuss the often-avoided topic of confrontation, encouraging leaders to embrace it in a constructive, grace-filled way. Finally, they offer practical advice on how to seek honest feedback to grow in communication and relational leadership.
This conversation is a must-listen for any ministry leader who wants to build healthier teams, deeper relationships, and a more effective leadership presence through the simple—but powerful—act of listening.
If this episode resonated with you, be sure to rate, review, and share the podcast with another ministry leader in your circle. Listening well is a lifelong journey, and we’re in it together.
SHOW LINKS: 
Why Don't We Listen Better