APN - The Avaya Podcast Network

Listen in as Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Businesses are facing the need to adopt work-from-anywhere mindsets, policies, and practices. What does this mean as you ponder a hybrid model that combines remote work with returning to the office? How can you meet the needs of today’s “everything customer,” who wants to be left alone, yet remain connected? How do you deliver in a new economy of experiences, where you need to provide agile, hyper-personalized interactions for both customers and employees? What new solutions and innovations can enable game-changing customer engagement and organizational efficiency? Join us for insightful answers to top-of-mind questions.

Listen in as Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Businesses are facing the need to adopt work-from-anywhere mindsets, policies, and practices. What does this mean as you ponder a hybrid model that combines remote work with returning to the office? How can you meet the needs of today’s “everything customer,” who wants to be left alone, yet remain connected? How do you deliver in a new economy of experiences, where you need to provide agile, hyper-personalized interactions for both customers and employees? What new solutions and innovations can enable game-changing customer engagement and organizational efficiency? Join us for insightful answers to top-of-mind questions.

Contact Centers need to become intelligent, work-from-anywhere Customer Experience Centers to enable organizations to better serve the “everything customer” in today’s experience economy. Providing more insight, more context and better outcomes for more personalized and empathetic interactions between a brand and its customers. TechTarget talks to Anthony Bartolo, Chief Product Officer at Avaya, about the factors driving change in CCaaS.

Contact Centers need to become intelligent, work-from-anywhere Customer Experience Centers to enable organizations to better serve the “everything customer” in today’s experience economy. Providing more insight, more context and better outcomes for more personalized and empathetic interactions between a brand and its customers. TechTarget talks to Anthony Bartolo, Chief Product Officer at Avaya, about the factors driving change in CCaaS.

LumenVox Is Listening! We sit down with Jeff Hopper to discuss the impacts of encryption, enhanced audio capabilities, and a new Configuration AI Gateway...PLUS orderability through Avaya AND an early adopter opportunity for Avaya partners!

LumenVox Is Listening! We sit down with Jeff Hopper to discuss the impacts of encryption, enhanced audio capabilities, and a new Configuration AI Gateway...PLUS orderability through Avaya AND an early adopter opportunity for Avaya partners!

Using their unique "PhonePrinting" approach, Pindrop secures the phone channel using 1,000+ unique acoustic features of a caller to deliver remarkably efficient fraud protection and customer authentication with an 80+% success rate. The ultimate goal of a fraudster is to steal YOUR money...not only in banks but also in insurance and retail. The same technology approach delivers powerful customer authentication.

Using their unique "PhonePrinting" approach, Pindrop secures the phone channel using 1,000+ unique acoustic features of a caller to deliver remarkably efficient fraud protection and customer authentication with an 80+% success rate. The ultimate goal of a fraudster is to steal YOUR money...not only in banks but also in insurance and retail. The same technology approach delivers powerful customer authentication.

Using PhonePrinting to secure the phone channel to deliver remarkably efficient fraud protection and customer authentication

Using PhonePrinting to secure the phone channel to deliver remarkably efficient fraud protection and customer authentication

READSPEAKER Text to Speech Technology 8andOut Podcast by Avaya DevConnect 8 & Out

READSPEAKER Text to Speech Technology 8andOut Podcast by Avaya DevConnect 8 & Out

AMC Technology 8andOut Podcast by Avaya DevConnect 8 & Out

AMC Technology 8andOut Podcast by Avaya DevConnect 8 & Out

Intranext 8andOut Smart SIP PCI by Avaya DevConnect 8 & Out

Intranext 8andOut Smart SIP PCI by Avaya DevConnect 8 & Out

The Federal Communications Commission this week paved the way for hundreds of rural phone and broadband providers to waive fees that would otherwise be incurred by customers experiencing economic challenges as a result of the COVID-19 pandemic. These include late payment fees as well as installation and cancellation fees for consumers signing up for, or looking to switch providers of, Digital Subscriber Line (DSL) broadband services in order to work from home or access remote learning.

The Federal Communications Commission this week paved the way for hundreds of rural phone and broadband providers to waive fees that would otherwise be incurred by customers experiencing economic challenges as a result of the COVID-19 pandemic. These include late payment fees as well as installation and cancellation fees for consumers signing up for, or looking to switch providers of, Digital Subscriber Line (DSL) broadband services in order to work from home or access remote learning.

The FCC is launching a new telehealth program aimed at using $200 million in new federal funding to improve connected health services. @AjitPaiFCC unveiled the new program today, and an update on the Connected Care Pilot Program, which aims to improve telehealth access in remote and rural parts of the country.

We sat down with long-time partner RSI to discuss their world-class solutions harness the power of telecom metrics to track, monitor and manage the performance of network facilities and drive business outcomes. These guys know the business. AND - they have solution already in place for Avaya Cloud Office! Solutions for Avaya communication platforms including ACO, IP Office, Aura/CM