Command-Control-Power

-We welcome Chad Swarthout, founder and CEO of Alectrona, an Apple focused consultancy based in Washington, D.C. Chad has been supporting Apple devices in the enterprise for over 10 years. Chad and his team provide managed services, training, and consulting services for Apple devices in business environments across a range of industries.   -Sam has to let off some steam and discuss a client that shopped for hardware without his knowledge   -Jerry and Chad weigh in on their thoughts and legal and financial ramifications come up as a point of discussion for MSP contracts   -Sam wants to find out more about Chad’s MSP paperwork to see if he has documentation in place to protect against unexpected situations  -Chad presses Sam to find out more about why he should keep a professional relationship if a client is going to create self inflicted emergencies   -As Jerry mentions, this is an anchor client for Sam but it does lead to a conversation about “cutting the fat” when you have clients that may be hampering your business growth   -If you have a staff, moral on the team can drastically affect the overall business. The same applies to an army of one.   -Chad has learned over the years how being inefficient can lead to   -Sam shares a story about an employee that fell for an email phishing scam   -Chad’s office utilizes G Suite and he discusses a new security feature to avoid common spoofing methods    -Jerry also has a similar story with a sophisticated attack on a client’s email   -Two factor authentication, SPF records and the like come up as ways to mitigate these risks   -Jerry asks Chad to share details about his staff and consultancy in D.C.   -Jamf is a big part of how he manages his clients and keeps his staff operating efficiently and proactively    -Find Chad on the MacAdmins Slack @chad

291: There's No School Like The Old School

290: Gary Crimble & Merry Rudolph

289: Deep Thoughts

288: Shoehorns, Straight Jackets & Ducktape

287: Have You Tried Restarting?

Topics: -A big thank you to Jonathan Mann for writing the new theme song for Command Control Power! -A little bit about Jonathan Mann: A little bit about Jonathan Mann: https://www.jonathanmann.net/ -Jonathan Mann writes a song a day. He holds the Guinness World Record for Most Consecutive Days Writing A Song. Jonathan Mann, Song A Day - XOXO Festival (2014) - https://www.youtube.com/watch?v=nM4fGsyyWF0 -Joe has some follow up about clients trying to circumvent his company’s normal channels of communication -The conversation diverges into the topic of managing your customers (and your employees) -Cocktail party consulting -Sam is able to keep a client but gives up the networking piece due to a situation of “too many cooks” working in conjunction with their A/V team -It becomes a tricky game to play working with confused clients or those who can’t grasp the answers you give them -A quick PSA from Sam about updating the Small Cubed Mail Act-On Plug-In for Apple Mail and messages in the Outbox that are scheduled for a future date -TeamViewer versioning causes some grief as Joe is attempting to work with a client remotely -Joe tries to avoid accidental eye contact at the random coffee shops he works out of. Jerry goes on a rant about Starbucks wait times and poor ventilation, not to mention the “boint” coffee. The rant calls to mind the days of Jackie Mason. -Joe poses a question about secure erasing SSDs. It drives the conversation towards security, computers with T2 chips, and the concept of wiping in general. Apple has made a white paper available about the T2 Security Chip: https://www.apple.com/mac/docs/Apple_T2_Security_Chip_Overview.pdf

286: Team Expectations

285: MacMini, Why For Art Thou?

284: When In Doubt, Whack The Plist

283: The Mile High jamf Club - Interview With Weldon Dodd Of Rewind Tech

282: Interview With Allen Hancock of Watchman Monitoring - Zendesk Private Ticket Creation

281: Hey Siri, Will you dance with me?

280: A Gaggle Of Macs - George Clooney Selfie Mode

279: Pontiac Data Loss

278: Interview With Adam Codega Of Stenhouse Consulting, LLC

277: Tinfoil Hat With Chin Strap Security Method

276: Interview with Dr. Howard Oakley of The Eclectic Light Company

275: Warranty Work

273: Work Humanely At Your Sustainable Peak With Author - Jeff Porten