Couture Conversations

Which is the difference between chat box and virtual appointment type experience? Shall companies have both? To be fully functioning they should work together in synchronicity, to create an outstanding experience for your customers. There are customers who come to your website and want to talk to someone and set up a virtual appointment with an in-store experience through live streaming. On the other side, there are customers that have a couple of questions and prefer a chat box conversation. Facilitating a luxurious experience on your website, offering help in every area is imperative to the success. When both virtual experience and chat box are available, the customer is able to select the avenue that they feel more comfortable having a conversation in. Want to get started in one of our programs? Explore our courses at ConversationCouture.com 🛒. Got any questions? Email us at info@conversationcouture.com✉️.

In the second part of the interview at Retail Remix, Olivia adds more useful insights about how to close the gap between digital and physical luxury experiences. The core benefit of digital is that it can reaffirm and amplify heritage, helping to build a long-term positioning. There are many ways brands can share their stories about what makes them unique and why customers want to be shopping with them. A one-to-many approach is fine in a social media aspect for customers to gauge information and research on the products that the company is selling, but when you're interacting with customers, a one-to-one approach has that exclusivity and luxurious feeling that customers are looking for and that can make you outstanding. Everyone in retail knows it is immensely expensive to seek new customers and return customers account for over 70% of their revenue year over year, this is where a one-to-one customer experience can also help. Learn how to communicate your uniqueness! Want to get started in one of our programs? Explore our courses at ConversationCouture.com 🛒. Got any questions? Email us at info@conversationcouture.com✉️.

Conversation Couture’s Sales Manager, Gabriela Mota, joined Amira Hirani and Jonathan Davies, from our partner Vee24 in a Live Webinar last week about the human side of virtual sales! While consumers shift their purchasing habits to an online space, human involvement in this buying journey can be invaluable. If you are busy and you don’t have the time to watch the video, we share an insightful audio-only version of the webinar to listen whenever and wherever you are. Listen to the Experts’ Tips! Watch the webinar https://www.linkedin.com/events/7082722507555762177/

In this episode, Olivia Steele interviews Tomer Azenkot, the CEO of VEE24, a partner of Conversation Couture which provides a suite of tools that enable instant engagement for websites. When it comes to technologies, VEE24 gets you covered: automated FAQ, person to person communication with text, voice or video, co-browsing, in store or online appointments. In order to choose the best solution for you, you have to start with your customers and the customer experience on your website.  Tomer’s advice? Put yourself in your customers shoes to understand what it is that they need in order to have a good experience when going through a digital journey. Not all customers will behave in the same way, this is why it's critical to give people options to facilitate the interactions.  Explore Vee24.com technologies! And, if you are looking for training to make the best out of technologies, upskilling your sales team, just email us at info@conversationcouture.com. ✉️  Explore All Our Courses at ConversationCouture.com 🔗

Conversation Couture’s legendary programs are now available at TalkShopLive®. What is the advantage for you? You can ask us questions, live! In this episode you will hear Professor Emily Leavitt replying to a gentle viewer and explaining a simple, yet effective technique to listen without interrupting. Secret revealed! If you missed the June 13th, 2023 “The Art of Listening” show, feel reassured, we have recorded it for you. Do you have more questions? Do like Carrie Bradshaw, she isn’t afraid to ask! Email us at info@conversationcouture.com. Watch & Shop "The Art of Listening" at TalkShop.Live/Channels/ConversationCouture Explore All Our Courses at ConversationCouture.com.

This guest episode of Couture Conversation podcast has been recorded during Olivia Steele’s interview at Luxury Daily's sixth annual eConference. As you may remember, she was featured last year in the “Luxury Women to Watch list”: the list of Women Entrepreneurs who are set to make a mark in the world of luxury. Olivia talks about “Balancing the Physical and Digital Personas” in conversation with Jessie Dawes, chief marketing officer at Diptyque and Jennifer Woodring, vice president of customer experience and brand collaborations at Luxury Portfolio International. Stay tuned for more exciting updates, and remember to keep learning with Conversation Couture. Explore All Courses at ConversationCouture.com 📑 Got any questions? We’d love to hear from you. Contact us at info@conversationcouture.com ✉️

In this new solo episode, Olivia Steele goes inside the different benefits and credentials of Certificates and Certifications. Many people use the terms interchangeably, but they definitely aren’t the same. Certificates can be helpful for anyone who is early on in their career or looking to learn some additional skill sets, but they do not certify you. Certifications are government approved, meaning that they can be showcased to companies at job interviews and added to the signature when reaching out to clients. There are many learning programs, but when you have to choose between Certifications and Certificates, keep in mind this question: why invest in yourself if you're not able to showcase your credentials? Conversation Couture is the only Certification Program for the Retail industry. At the House of Retail Education we have set a new standard for anyone selling online and we are ready to set yourself up for driving and retaining the relationships with your clients. Customers really want to feel understood, but very few courses can teach you how to communicate online and create a unique and luxury customer experience. Be Brave. Start Learning. Explore All Courses 📑 Got any questions? We’d love to hear from you. Contact us. ✉️

We live in a time where connecting is very simple, but building an actual connection is very challenging: only 20% of people are able to connect with their customers. One of the reasons is that only 20% of the communication is verbal, all the rest is nonverbal (eye movements, lip movements, smiling or not smiling, tone of voice). Those nuances are even more difficult to understand when you interact online. Plus, of course, you have to actively listen. Conversation Couture knows how to parallel an in-person experience and we will teach it to you. It all starts with our number one program: “The Foundation Essentials program" now available at TALKSHOPLIVE®. This course will improve the soft skills about communication that you don’t learn at school or university and that are game changers, not only in virtual selling. It is a standalone program anybody can take. And, well, it is funny, too! Just as a reminder it includes: The Art of Listening, In-Store vs. Virtual Experience, Nonverbal Communication. The goal is clear: we will make sure that you are set up for success. SHOP & WATCH. Prices: $99-$279. CONTACT US.

In this special episode of Couture Conversations, we share the first part of Olivia’s interview at Retail Remix. The host Alicia Esposito chats with Olivia Steele about her unique expertise: closing the gap between digital and physical luxury experiences. “When you buy luxury goods you have to be emotionally connected with the brand, the only way to do that is storytelling and in the virtual space you can do it seamlessly and beautifully.” Olivia explains how to truly capitalize on the engagement opportunities of the digital space. Retail Remix, is a super insightful podcast by Retail Touchpoints about retail, fashion, ecommerce, marketing and innovation. 🔗 Follow Retail Remix on Spotify and Apple Podcasts 🎧

The new episode of the podcast has been recorded during April’s show at TalkShopLive. Customer frustration is expensive and costs thousands of dollars in missed sales. Less than 5% of clients reach the checkout page while shopping online. Olivia Steele and Emily Leavitt explain the milestones of the Virtual Experience programs and how Conversation Couture helps individuals and organizations to cover the gap, providing a significative competitive advantage in many sectors: fashion, luxury, jewelry, skincare, decoration, hospitality, cars just to name a few. The beauty of a luxury online customer experience is that you can do your research ahead of the meeting, provide real time advice to meet your customers expectations, and, finally, stay in touch with your clients. Listen to know how to make the beauty happen. Discover our channel on TalkShopLive https://talkshop.live/watch/pFO7HgMygdyA

What’s the real meaning of the words “customer care”? We put so much effort into defining the “customers”: are they loyal or new, high or medium spending? As entrepreneurs and managers, we focus every day on knowing our potential and actual clients better and better. It doesn’t often happen, instead, to think about “care”: the first impression we give during an online chat conversation, if we are helpful and interesting. And, by the way, this is the only thing we can immediately and successfully improve. During their first streaming at Talk Shop Live, Olivia Steele and Emily Leavitt, the founders of Conversation Couture explain the most powerful way to care about customers. You will learn how the Conversation Couture project was born and the purpose of a luxury client experience. Enjoy this special episode of Couture Conversation’s podcast! Discover our programs: https://talkshop.live/channels/conversationcouture

In this episode of Couture Conversations podcast, Olivia Steele interviews Jie Gao, the CEO and Founder of VERSINE SKINCARE.  The two female founders talk about how a very simple and common situation in a woman’s life can lead to a product without precedents, yet so much needed: a skincare line pregnancy safe, scientifically tested. The plus? Jie decided to add some luxurious and fun touches to the products, to make moms feel even better. As Jie explains, she was a lawyer in NYC, working in defense of women who experienced violence, when she got pregnant and discovered that she couldn't find how to treat her skin respecting the health of her baby.  Two lessons in one: you are not your job, or at least, your first one! And there are always new business opportunities if you ask yourself the right questions! Until next time! Shop at VERSINESKINCARE.com Follow @versineskincare on Instagram

Choosing what to wear at the beach can be stressful for women, but it does not need to be! Olivia is joined by the CEO and founder of Lexaswim to discuss her sustainable swimwear line that is gorgeous and female body friendly!! Lexaswim features classic silhouettes with a modern twist and fresh one-of-a-kind prints, hand drawn in house— you won’t find these prints anywhere else. Her gorgeous line is proudly designed and produced in Los Angeles, California. For more information about our commitment to sustainability please click here! You wont want to miss this episode. To follow Alexa click HERE! To shop Lexaswim click HERE!

Why start any company in a saturated market? Well, thats simple, your mission and the reason the market needs it!!  In this episode Olivia is joined by Lindsey Martin the founder and CEO of Kiramoon Beauty. They discuss why in an industry full of competition, her mission was personal, why she had to bring her vision to life, and how she went about executing it! A happier skincare routine that brings joy and a little magic to our mornings.   Shop Kiramoon here  Follow Kiramoon here 

Have you ever wondered how someone got to where they are today? I know I have! On todays episode I am joined by Alejandra, she co-founded Everly Candles, and has quite an incredible journey that led her to building her own company!! We dig deep into what the entrepreneurial fire within is, and the lessons that led to her to creating this incredible sustainable company! If you are a candle burner like we are, you MUST listen to this episode!! Alejandra shares valuable education around this ambiance and sensory driven experience of lighting up a sustainable and safe candle. To follow Alejandra click here! Check out here incredible sustainable candle company here!

On today's episode, Olivia is joined by Dr. Ani!! She is a Clinical Pharmacist, bestselling author, TV host and a keynote speaker, with specialization in Holistic Health coaching, Nutrigenomics , Functional Medicine, Diabetes management, Gut health, Pharmacogenomics and Mindset coaching. After years of successfully working with hundreds of patients to beat chronic disease, Dr. Ani founded her very own SheAni Wellness™ concierge health consulting company, focused on Pharmacogenomics and Nutrigenomics - functional and holistic ways of improving overall health and well-being of motivated individuals, just like YOU!  Dr. Ani is on a mission to empower and teach women of all backgrounds, forward thinkers, high achievers, to level-up in their business and career, beat burnout holistically, incorporating core holistic modalities such as Hypnobreathwork® and Nutrition according to your genes, so they create lasting legacy and wealth. You wont want to miss this episode! Connect with Dr. Ani HERE Schedule time with Dr. Ani HERE

On todays episode the Founder and CEO of Sieme joins us! Cassandra Kane spent almost a decade designing luxury ready-to-wear, leather and fur, outerwear and eveningwear for designer brands in New York. In 2017 she followed her heart to Florence, Italy to learn the art of Italian handbags. While working in Italy, she saw the incredible amount of waste generated at the luxury level. She couldn’t look away any longer and knew that she needed to be part of the solution! We dig into all the details, you wont want to miss this episode!! To follow Cassandra click HERE

In this short solo episode Olivia gets into the magic trifecta of what business need in order to star their journey to maximize their sales within the new virtual and online sales channel. A lot of incredible information is packed into 8 minuets, you'll want to be sure you are ready to take some notes. Follow us along here!

Ever wonder how someone got to where they are today? They had extreme patience in pivoting. On todays episode Olivia is joined by Alexis Fox the founder and CEO of Shop The Muse, a women owned marketplace that exclusively sells female founded company products only. Alexis shares her own journey in this wild ride of entrepreneurship, and shares incredible insights into what it truly takes to put wealth into women's wallets. Connect with Alexis here.

On todays episode you will hear from Brett Lauren, Founder and CEO of Brett Lauren Jewelry. Olivia and Brett discuss the shift of mindset and differences of an employee mindset to a CEO mindset. She stresses the idea of surrendering to what you need help with, and what she hold herself accountable for. Coming from an impressive background in the fashion industry, Brett Launched her company having a passion for art, creativity, and a love for making truly beautiful things while giving back in grand ways. Check her gorgeous designs out here. Follow Brett Lauren here.