Data Stories

In this episode, we learn from two people who have to deliver insights to their customers as part of their normal operations--but they weren't always "data guys." Hear from them how they found ways to add value by narrowing their scope, and how they overcome the scariness of "there's just way too much data, and it's a mess!" Guest Bio Raymond has more than two decades of experience working with telecom, call center software, and unified communication technologies. He understands how different vertical markets utilize their call centers and has gained an intimate understanding of hundreds of call center environments.  He is a husband, father, and grandfather who wishes winter would last longer (for skiing). We were also joined by Shad Richards, Director of Finance at MyCallCloud, and a wealth of knowledge because all data operations report to him. But he was not always a "data person" and we get to hear some of his journey getting comfortable with analytics.  Among other things, MyCallCloud provides flexible and reliable contact center management products, which gives them unique perspective on the data behind efficient operations in call centers without losing the human touch. Social Media Links LinkedIn: MyCallCloud Facebook: MyCallCloud Instagram: @MyCallCloud

In this episode, we get into data-driven marketing. Jonathan describes the challenges of gathering marketing data, and a framework for using data to understand what is working in marketing to drive revenue. Guest Bio As an author, agency founder, fractional CMO and nationwide speaker, Jonathan’s work has been featured in national publications as a disruptive influencer of color within the start up, B2B and eCommerce market segments. Seen in B2B Growth Podcast, FitSmallBusiness, Business Insider, Business News Daily and Business Insurance Magazine. Jonathan recently relocated to sunny Orlando, FL. Outside of work? Catch him biking through the city with his daughter Zariah Rose or coaching others on business strategy, self-improvement, and fitness. Fun Fact: Jonathan's favorite international destination is the Dominican Republic where he vacations and advocates for a new generation of tech founders. Social Media Links Instagram: @jonathanjmentor Twitter: @jonathanjmentor Facebook: Jonathan J Mentor Email: jonathan@successment.co