Focus On Claims

Ready to learn something new like Ernie Bray did? 🤔 Then listen to his Focus On Claims podcast with Richard Shamooilian (Richie S.) and Alan Tzvika Nissel with AMPR Consulting. They help property owners navigate the complex world of construction defect claims. After Alan went through his own experience with a building he owned, he and Richie thought this is something they could do for other people. 💡 They have deep experience and the best resources to gather all the facts needed for a carrier to determine coverage. Simplifying the claims process and getting to a fair resolution quickly for their clients is the goal. Be curious, this is time well spent on an interesting topic!

Ernie interviews Timon Gregg of Strala. Their mission is to deliver optimal claims outcomes to insurance companies. They are rebuilding claims processing and are on a mission to process every claim in the world. Stay tuned as we dive in to our conversation with Timon.

Focus On Claims - Michelle Raue of Preferred Mutual by Ernie Bray

Heather Goudreau of Global Guardian Optima SIU started her insurance journey as a desk investigator never thinking this area would encompass her career. But being an investigator satisfied her inquisitive nature. In this Focus on Claims episode she shares her opinions about the hands-on, in-person method and gives good advice for ongoing learning.

In this episode of Focus On Claims, Ernie interviews insurance executive and industry expert Gordon Pennington, Chief Executive Officer, Global Guardian Services, LLC.

It’s not often Ernie Bray can talk college sports and insurance with one of his Focus On Claims guests. He could with Christopher Sestito whose insurance career spans decades (25+ years). Hear how playing sports aided his career, skills valued then versus now, tips for appraisers, and his take on the role of AI. It’s an engaging conversation, listen in. 🎧

Ernie Bray’s full Focus On Claims podcast episode with appraiser partner, Dan Amato. Learn how general customer service experience can evolve into a niche career you can stand out in. Here’s an episode guide: @ 2:00, starting at ACD @ 16:30, breaking into the industry @ 24:30, Dan’s six tips for new appraisers If you’re serious about being an independent appraiser, take the time to listen 🎧 - it could help you in your career.

Recently, Ernie Bray hosted Joey Daryanani and Jason Spafford who both have decades long careers with CSAA Insurance Group, a AAA Insurer on his Focus On Claims podcast. Hear the interesting story of how the Specialized Services area of the company began and how it’s evolved into three areas of service: Call Centers, Training and Claims TPA. Their strategic partnerships with clients come in all shapes and sizes. It’s worth your time and you’ll learn something new from this engaging duo. Listen in. 🎧

How does someone get hooked on insurance? For a sports guy like Bob Cretel, it started with a football 🏈 helmet. After decades in the industry, he’s turned to claims consulting to help the next generation. 🙌 Listen to his Focus On Claims talk with Ernie Bray and learn why he thinks insurance is one of the most important industries in our economy.

Only three and half years into his independent appraiser career, Ernie Bray says Brad Fancher shines as a positive ✨ influence in the industry. A self-described process guy, Brad learned to pace himself when starting out. His mantra is to “stay teachable” as he gets great satisfaction knowing more than he did yesterday. Settle in and listen to this extended Focus On Claims conversation between two people passionate about claims and keeping it human.

In this episode, we give you some key tips that can help grow your independent appraisal business. These key tips are what can set you up for success and put your company in the right direction.

Recently Ernie Bray and Michael Calens recorded a Focus On Claims🎙podcast so packed with great advice we snack sized it and will share a little at a time. If your work involves inspecting vehicles for damage, you’ll want to hear these solid tips for appraisers. Then ask yourself, is this what I do? 🤔 Listen 🎧 in. #appraisers #estimating #iapath #adjusters #insuranceclaims

Brandon Bryant's background includes beverages, glass, vehicle history and independent appraising. Through it all, his focus is on exceptionally delivering what clients need. This guy is a people person and loves building relationships. Listening to clients, understanding what’s important and finding solutions is what drives him every day. Hear more from Brandon in his (mini) Focus On Claims interview with Ernie Bray.

What a positive ✨ impact Michael Calens has had on AutoClaims Direct Inc. (ACD) since he joined the company earlier this year. He’s tremendously valued for his insurance and automotive industry experience. At every level of an auto claim, he’s big on not losing the human touch in the process. Learn more about Michael in his mini (just 1️⃣2️⃣ minutes!) Focus On Claims interview 🎤 with Ernie Bray.

What a treat❗️Recently, Ernie Bray got to sit down with Michael O'Leary AIC for an in-person Focus On Claims interview. 🎤 There’s a lot to Mike – hear how went from being a car/body shop guy to the insurance industry, and the extensive training involved. He shares his thoughts about productivity, self-driving cars, augmented intelligence, and the consultative approach taken with clients. It's 20 minutes well spent. 😀

With claims processing, automation isn't always the answer. ACD's appraiser partner Chanel Tran in Charlotte, NC can vouch for that. Many times, vehicle owners will tell her she’s the first person they’ve talked to. People want to talk to a fellow human! Listen 🎧 to Chanel’s Focus On Claims interview with Ernie Bray – you’ll hear this solo entrepreneur’s career journey, her passion for helping people and her desire to listen, learn and succeed. 💯

How impressive is this – over 8️⃣0️⃣ years of vehicle history and automotive data related experience. This is what auto industry veterans Adam Siner and Edie Hirtenstein have, and together they’ve created a unique online vehicle data application service called VINData. Between them, thousands of custom data solutions for all vehicle types have been done for a wide variety of clients. And the best part? They’re easy to do business with. Learn more about these entrepreneurs and the company they started on Ernie Bray’s Focus On Claims interview.

AutoClaims Direct Inc. (ACD) has that service + technology combo that makes us unique in our industry. How do we do it? It starts with the right people. In his newest Focus On Claims interview, Ernie Bray talks to our very own Michelle Peck and Nick Ramirez. They describe how they serve as consultants, advisors and facilitators…being that connecting part that streamlines the claims process. And they’re awesome at it. 💯 Listen to the end to hear what these two like to do in their free time. It’s worth it!

With digital media and the manipulation possible, recognizing what’s fake versus real can be problematic. The biggest challenge for Attestiv, Inc. CEO Nicos Vekiarides is educating companies on why preventing fraud and risk is a critical issue that needs attention. But what he’s doing is getting noticed – Edgy Labs has Attestiv on their list of 10 innovative tech startups to watch out for in 2021. Learn more about Nicos on his Focus on Claims interview with Ernie Bray. This serial entrepreneur also has some good advice for other tech founders.

Small business owner Sosse Kevorkian’s path to being an independent appraiser is an interesting one. As a woman, she faced doubters and had to prove she was capable. But Sosse succeeded because she believed in herself. Advice Sosse has for other IAs? It’s so important to: ✳️communicate ✳️ status ✳️document ✳️message. Listen to her Focus On Claims interview with Ernie Bray.