Hiscall Technology Podcast

Welcome to the Hiscall Technology Podcast, where we explore tomorrow's business needs today. In this episode, we are joined by Matt Hostiecki from Wildix, fresh off the success of the Hiscall Technology Showcase. Matt shares his journey in the telephony industry, going from a local distributor to an expert at Wildix, and provides insights into Wildix's evolution as a unified communication company. We dive into the world of artificial intelligence and its transformative impact on unified communications. Discover how Wildix leverages AI to enhance business operations through features like live transcription, chatbots, and voicebots. Matt explains how AI is simplifying complex tasks, enabling businesses to automate mundane processes, and focus on what truly matters. Stay tuned as we discuss the future possibilities of AI in business communication, including real-time translation features and advanced integrations. Experience how Wildix is pioneering these technologies and offering cutting-edge solutions for partners and clients. Join us on this exciting journey as we venture into the future of communication. Don't miss out!

It’s an exciting time to be in tech, with AI now the dominant trend in technology, widely applied both in the business and consumer worlds. AI is a powerful tool that transforms businesses by improving efficiency, enhancing customer experiences, and driving innovation. AI will undoubtedly play a crucial role in shaping the future of business, and Hiscall is right here to help you on that journey.

Several Hiscall associates joined thousands of Avaya employees, customers, and partners at AVAYA Engage 2023. Tom Ward makes a repeat visit on this episode to highlight and recap our time at the conference. We touch on “Innovation Without Disruption,” CX, and Avaya news.

President/CEO Gary Luffman and Chuck Culwell discuss a recent trip to Denver, CO for Mitel Next. They talk about Mitel news, timing in life, relationships, doing the right things, and Mitel news. Gary also makes an exciting Hiscall announcement.

Enjoy this conversation as we continue our series introducing our Sales Team. On this episode we are joined by veteran sales executives. We discuss relationships and handling rejection.

Enjoy this conversation as we continue our series introducing our Sales Team. This time Archibold, Ian, and Mike join us in the Studio C.

Enjoy this conversation with three of our sales team out of our Knoxville office. Around the table are many years of sales and technology experience. Diane, Gerard, and Scott join us to talk about sales. Listen to their heart and passions.

Prioritizing customer experience is a top priority today for business. Consistency in customer experience is a key factor. Consistency across different methods of communication can be challenging. On this episode, we are joined by Steve Jones from CallCorp to discuss delivering superior customer experiences through Contact Center as a Service (CCaaS).

It has been said that change brings opportunities. On this episode, Hiscall President & CEO Gary Luffman discusses changes and how the company has seized on opportunities for growth with new services and new employees. He also talks about getting quality leads to generate more revenue for the company.

On this special edition of the Hiscall Technology Podcast, we share a special message from Hiscall.

On this episode, meet Hiscall's Sales Manager Terrence Bates. We discuss Kaizen, or good change, through continuous improvement and his goals for Hiscall sales.

On this episode of the Hiscall Technology Podcast, Chuck Culwell is joined by Hiscall President/CEO Gary Luffman to discuss ransomware. Gary shares his knowledge to protect your business and some action items should you be attacked.

Let Freedom Ring - HTP046

The best security is proactive. Ava, a Motorola Solutions Company, provides open cloud-native video security to safeguard your people and assets. We discuss protecting your business and mission with Ava’s intelligent cloud-based video management system analyzing all your camera feeds for proactive notifications and operational insights.

Good business decisions are made with good business data. Our guest for this episode is Peter from Brightmetrics. We discuss data analytics and reporting for unique and efficient insights to help you make good decisions.   Remember: Data is critical for consistent and reliable decision-making. Data helps us make better business decisions!

Eaton joins us to explore 9 common power challenges addressed with Eaton Uninterruptible Power Supplies (UPS). Do you know the number one enemy to UPS batteries? Additional details can be found https://www.eaton.com/us/en-us/products/backup-power-ups-surge-it-power-distribution/backup-power-ups/9-common-power-problems.html

This episode of the podcast highlights several Mitel products leading up to our football themed webinar covering MiTeam Meetings, IP Desk Phones, MiContact Center Business, and Mitel integration with Microsoft Teams. Additional event details are available https://www.hiscall.com/webinar-be-a-part-of-a-winning-team-with-mitel-hiscall/

On this episode, Hiscall President & CEO Gary Luffman joins us to reflect on the successes of 2021 and anticipating 2022. He discusses business success in 2021, our new offering Hiscall Voice Connect, Security Cameras, and IP Paging.

On this episode of the podcast, we add video for the first time. Jabra recorded a video discussing their PanaCast Series video cameras. The portfolio of products is engineered to elevate your collaboration experience. Check out our video version of this podcast on our YouTube Channel: https://youtu.be/rxQ0nbShozc

On this episode, podcast host Chuck is joined by Chuck French of Mutare. Chuck explains STIR/SHAKEN in a way that helps make sense of the framework used to authenticate callers in real-time and identify illegal calls. Below are links to Mutare’s website with STIR/SHAKEN documents authored by Chuck French. https://www.mutare.com/spoof-proofing-enterprise-voice-network/ https://www.mutare.com/traced-act-stir-shaken/ https://www.mutare.com/chuck-french/