Hospitality Podcast by Torres Consulting

Ep 121 Entrevista a Irene Molina | Senior Customer Success Manager | OAKY En esta entrevista, repasamos: La trayectoria de Irene Cómo llegó a Países Bajos La actualidad de las empresas tech Ventajas de la adopción de la tecnología Las oportunidades laborales en el turismo fuera de hoteles y España

Entrevista Sandra Farreró VP Marketing & Brand Experience EMEA | Iberostar Hotels & Resorts (Ep 120) Sandra comparte su historia profesional, en qué consiste el Brand Experience y el marketing en una gran cadena; cómo hacerlo en negocios pequeños y la influencia de la tecnología en el sector. Como siempre, cerramos con un consejo para los jóvenes que arrancan ahora en el turismo.

Ep119 Entrevista a Diego Fernández P. de Ponga, Corporate Director of Revenue Management, Palladium Hotel Group. Conversación que llevaba pendiente mucho tiempo con Diego, donde hemos hablado de su gran libro, El Arte del Revenue, y también de: -Adopción de la tecnología en la hotelería... ¿nos hemos pasado de frenada? -Talento...¿qué hacer para retenerlo /recuperarlo? -Marketing...lo que falta para volver a hacer el sector sexy

Ep118 Entrevista a Isabel Iglesias, Directora de Sirania (Consultoría RRHH) Isabel tiene una vasta experiencia eb la gestión de RRHH: consultoría, formación, gestión de equipos, executive search,... por lo que es realmente interesante poder escuchar su opinión sobre temas como digitalización, tecnología, talento, gestión y formación, tanto a nivel global como aplicados al turismo.

Ep117 Entrevista Victor Tofan, Strategic Sales Exec EMEA en Cloudbeds Victor es un profesional que prescribe el software que él disfrutó como cliente, y es que Victor ha vivido varias vidas en una: marketing, relaciones humanas, hotelería, emprendedor,... un profesional realmente activo y motivador.

Ep116 Alejandro García, Sales Director Spain & Portugal DUETTO Alejandro repasa su carrera, siempre enfocada en la tecnología hotelera -gracias al consejo de su padre de no dedicarse a la cocina-. Repasamos el estado actual de digitalización de la industria, el reto de las dos velocidades, la labor de "evangelización", el talento, la formación, etc...

Ep115 Entrevista a Nacho Rodrigo, cofundador de Nivimu, con quien converso sobre el talento, la gestión de equipos, el reto actual con la falta de perfiles, así como soluciones que él ha implementado en el pasado. También charlamos sobre la tecnología aplicada a los RRHH, recorremos su carrera profesional, y repasamos la actual situación de la formación en el sector.

Hospitality Podcast TEDUKA by Torres Consulting. S2 Ep114 Entrevista a Jessica Kurtz, Customer Success & Training Manager at ReviewPro, a Shiji Group Brand, donde hablamos de talento, tecnología, travel tech, digitalización, turismo, herramientas, software, rrhh, formación, etc...

Ep. 111 Michael Tingsager | Hospitality Mavericks| F&B Consultant |Podcast Host | United Kingdom Michae is an F&B expert, with great focus on team leadership and talent nurturing. He hosts one of the most successful hospitality podcasts "Hospitality Mavericks" and on this occasion we talk about: -His professional milestones -The importance of focusing on adding value (starting with staff) -The challenges of omnichannel selling -How to strive in the current scenario -How tech will influence the service industry -The staff shortage challenge Hope you enjoy it. More from Michael: https://www.hospitalitymavericks.com/

Ep. 112 Sarah Dandashy | Ask a Concierge |Travel Expert | Media Personality | Best selling author | Podcast Host Sarah started her career as a concierge in her early twenties, and since then she has been helping create experiences and unforgettable moments for countless customers and friends. During the interview, we talk about: -The four milestones of her career -Why concierges are still needed vs tech -Main current challenges for hoteliers and how to overcome them -Current talent shortage scenario -How to provide top service -And as always, a tip for the youngsters! Hope you enjoy it! Find out more about Sarah here: https://www.instagram.com/askaconcierge/ https://open.spotify.com/show/2PRN8RnG20EIiudYVtFTUf https://linktr.ee/askaconcierge https://www.amazon.com/Hospitality-Within-Sarah-Dandashy/dp/0578923319

Ep 113.Steve Turk | Turk Hospitality Ventures | Tangy Management | Hospitality Mentor Podcast | Biscayne Coffee | Miami Born and raised in Miami, Steve Turk is a 20-year hospitality veteran consultant for restaurants, hotels, vacation rentals, and hospitality startups. In his extensive career, Turk has overseen Food & Beverage operations as an executive for high-end luxury as well as lifestyle hotel brands. With tours of duty at Loews Hotels, Mandarin Oriental, Nobu Hotels, Trump Hotels, Delano, and Viceroy, he is uniquely suited to help hospitality businesses run more smoothly. Along with leading hotel teams of more than 500, Turk is the founder of Turk Hospitality Ventures a full-service consulting and startup advising firm that works with restaurants, resorts, vacation rentals, and startups to deliver curated hospitality solutions from ideation to implementation. Turk continues to expand his profile in the industry as host and creator of The Hospitality Mentor, where he aims to take listeners on a journey through these leaders’ careers—their ups and downs, wild turns, and lessons learned. Turk has been featured in Forbes, The Miami Herald, Deco Drive, and Time Out. With an array of experience from facilitating events such as Super Bowl parties to the South Beach Wine & Food Festival, including PGA Championships, Fortune 500 conferences, and concerts with artists such as Bon Jovi and Post Malone just to name a few. Turk has been named among the Top 25 Social Media Influencers in Hospitality by the International Hospitality Institute. We talked about: -Steve's career milestones -Current trends in Hospitality tech -Challenging talent scenario and what can be done to overcome it -Tips to attract young talent -The clash (or are they synergies?) between hotels and short rental accommodation. Hope you enjoy it. https://www.turkhv.com/ https://www.biscaynecoffee.com/ https://www.turkhv.com/thehospitalitymentor

Ep 110 Susan Barry |Hive Marketing President & Queen Bee | Top Floor Podcast Host | Atlanta (USA) Susan has over 20 years of Sales & Marketing experience in Hotels, and a really interesting approach to all current hot topics in the industry. Such a delightful conversation with Susan Barry, where we converse about: -Corporate vs independent Hotels -The support Hive Marketing offers to clients -How to stand out of the crown when it comes to marketing -Tech vs personalized service and where to invest -Talent, the great resignation and advice to the younger generation Hope you enjoy it!

Ep 109 Calvin Tilokee | Hotel Revenue| Digital Content | Social Media influencer. USA Calvin Tilokee is a hospitality revenue expert with 20 years of experience on the field. He is also an industry social media influencer. So in 2020 he created Revpar Media https://www.revparblems.com/ where he creates digital content and advises on digital media strategies. On the interview, we talked about: -Total revenue management -Social media strategies -Digital content -Travel tech -Talent, the great resignation and current trends You can find Calvin's podcast here: https://open.spotify.com/show/3uyusJDz2sh3T5zoHhAZZt And all my content at: www.torresconsulting.co.uk Enjoy!

Ep 108 Javier Pérez CEO Fideltour. Venta Directa |Travel Tech | Fidelización | Talento. Mallorca (España) Emprendedor desde los 20 años, Javier lleva otros tantos trabajando en el sector turístico: consultoría, mentoría y emprendimiento hasta llegar a su actual rol como CEO de Fideltour, una solución que ayuda a los alojamientos a mejorar sus ventas directas y la fidelización. En la entrevista hablamos sobre: -Emprendimiento -Tecnología en el sector turístico -Digitalización -Experiencias y segmentación -Talento, formación y proactividad Esperamos que disfrutes del contenido, lleno de buenos consejos y ejemplos para los hoteleros. www.torresconsulting.co.uk

Hospitalidad Emprendedora nace como un proyecto conjunto de Albert Pérez Llanos y Gian Franco Mercado. Dos profesionales del sector y emprendedores en serie que se unieron en cantera de Revenue Knowmads. Siempre están pendientes de las tendencias del sector, novedades, innovación, y han investigado sobre el Metaverso, las NFT y cómo se puede aplicar el blockchain en la industria. Y fruto de esta investigación es el curso que presentan en este episodio, cuyos detalles están en www.hospitalidademprendedora.xyz Además, por ser oyente de este podcast, tendrás un 20% de descuento si te apuntas con el código "TORRESHOSPITALITY" Espero que te guste!

Ep 106. Entrevista Fermín Carmona | CEO & Co-fundador HOTELVERSE Tras cerca de 20 años en la industria hotelera -buena parte de ellos en Iberostar- nace Hotelverse, una solución digital que aspira permitiar al viajero comenzar sus vacaciones desde el momento de la reserva. En esta conversación, tratamos con Fermín diferentes temas, tales como: -Su evolución profesional -Qué es Hotelverse, qué es un gemelo digital y cómo puede beneficiar esto tanto a hoteleros como a clientes -El actual nivel de digitalización de la industria -Metaverso y oferta 3D -El reto para encontrar talento para el sector hotelero Y para cerrar, como siempre, un consejo para quienes se animan a entrar en este apasionante sector Esperamos que lo disfrutes.

Ep 103 Interview: Ken Patel, CEO, Chairman& Founder EV Hotel | Los Angeles (USA) Ken Patel plans a revolution at the Hotel scene with his new concept: EV Hotel. A Hotel with a Crypto exchange at the Lobby, NFT art displayed and sold, and the most advanced technology. During the conversation, Ken talks about: -The disruption, if not revolution, of the concept -The need to incorporate tech to hotels, as guests expect it and use it on a daily basis -How EV Hotel plans to change the work enviroment with the Experience staff roles -Openings planned and pipeline And as always, tips for the yong professionals. Hope you find the content useful. Subscribe for more!

Ep 104 Interview: Adele Gutman | Hotel Reputation Consultant | Get Great Guest Reviews Podcast | Charleston (USA) Adele Gutman is a global reference when it comes to Hotel reputation and ensuring her clients hit the top spots on the global review sites. During our conversation, Adele talked about: -Her career and how she felt in love with good service -What is needed to provide a great experience -The relation between good service, better reviews and increasing your rates -Empowerment, a key to success -Advice for the young professionals Hope you find the content useful, Subscribe for more!

Ep 105 Interview: Russell L. Edmond |Hotel Marketing Consultant at Russell of Hotels | LA (USA With over 25 years of experience in the Hotel Sales Industry, Russell has recently been named one of the Top Global Social Media Influencers in Hospitality. He also hosts a podcast, "On AIr with Russell of Hotels", focused on Hotel Marketing and Social Media. During our conversation, we talk about: -Russell's curious approach to new clients -The current post pandemic scenario for the Hotel Marketing industry -Dos and Don'ts on social media -How to stay relevant on different social media channels -A tip for the younger generation: Don't be shy to ask for mentorship! Hope you enjoy the episode. Subscribe for more!

Ep 102 Interview Emily Goldfischer | Founder & Editor-in-Chief Hertelier | London (UK) Before founding Hertelier, Emily had a great career in the Hospitality industry. Now, her main focus is https://www.hertelier.com/, an online media platform that enlightens and inspires women in hospitality to pursue, navigate and nurture their careers at every stage, through sharing information and sparking conversation. During our conversation, we have covered different topics: -What are the current challenges faced by females in the hospitality industry, and what is being done to improve. -How Hertelier helps connect females, having profiled over 150 female leaders. -Departments where females are under-represented at senior level, and what is needed for that to change. -The current shortage of labor and its impact on the female work market. -As always, inspiration for the younger generation to get attracted into the hospitality industry. Remember to like and Subscribe!