By CIO.com Innovate to Accelerate
Innovate to Accelerate
Podcast

Innovate to Accelerate

By CIO.com
2
0

In this series, we’re tackling how organisations can become more agile and accelerate change through innovation. And for this, we’re speaking to those who are leading the way, executing digital transformation strategies using digital workflows to automate legacy systems and processes, driving down costs and ensuring business resilience.This series is bought to you by CIO in partnership with ServiceNow.

In this series, we’re tackling how organisations can become more agile and accelerate change through innovation. And for this, we’re speaking to those who are leading the way, executing digital transformation strategies using digital workflows to automate legacy systems and processes, driving down costs and ensuring business resilience.This series is bought to you by CIO in partnership with ServiceNow.

2
0

Taking advantage of automation – the Capita story

Episode in Innovate to Accelerate
In this second episode of the Innovate To Accelerate podcast series, Dr Gráinne Watson, Director of Automation Practice at Capita talks about the organisation’s ambitious automation project, from identifying automation opportunities across its stable of businesses to targeting KPIs around cost reduction and improving internal efficiencies for itself and its customers. In this episode, Dr Watson talks about the opportunities and challenges around the project, the importance of educating staff top-down and bottom-up, and how the organisation is working with ServiceNow to build a digital service desk as an invaluable first-line of support for customers. Tune in now to hear this insightful and practical podcast, part of a new series brought to you by CIO.com in association with ServiceNow.
Business and industry 5 years
0
0
0
16:56

Responding faster in a global pandemic – the NHS Scotland story

Episode in Innovate to Accelerate
How NHS Scotland has been simplifying workflows, improving the employee experience and – critically – more effectively delivering vital services – such as track and trace technology - during Covid-19
Business and industry 5 years
0
0
0
16:30
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