ITSM Weekly Antipodean Edition - Antipodean

The farewell show, with a special guest appearance...

The hosts chat with Nanyi Gong, ICT Manager at Laidlaw College about his experience of working with the wider organisation to get real results from implementing the right ITSM practices.

The team talk about the benefits of formal training for ITSM people and discuss recent and upcoming industry conferences and events

Welcome to the variety show where ramblings and being let loose in a lolly shop of ITSM could be overwhelming. We’re overheating, flogging our staff and being generally argumentative about downtime, metrics and going on an ITSM Diet.

Guest host Michael Billimoria joins Karen, Simone, Tristan and Rob. Michael is a Director on the board of itSMF Australia with the portfolio of Certifications and Qualifications. They are joined by special guest Peter Hepworth CEO of the Joint Venture – AXELOS – formed to promote the Best Management Practice including ITIL and PRINCE2.

Karen, Simone and Rob talk to delegates at the itSMF Australia LEADIT 2013 conference about their experiences and highlights.

The crew tackle a personal but public issue within ITSM about exposing and being exposed.

Karen Gately joins the team to discuss Talent Management.

Dave O'Reardon becomes IT Psychologist shares the tips and tricks of NPS and what it means to giving satisfaction!

This month Rob and Tristan are joined by guest host Kirstie Magowan and a plethora of guests live from the Departure Lounge at the itSMF New Zealand Conference in Auckland.

Rob and Tristan talk to Gene Kim about his book "The Phoenix Project" and the rise of DevOps.

Special guest Rebecca Wilson talks about her Change and Release Management journey.

Humanity & Culture suggested by Chris Dancy as a topic, has the team waxing passionately on OCM. It's not new so the team discusses why IT & ITSM seem to ignore it so well.

The whole crew are all back together again with Simone calling in early on a chilly French morning. Talk is around highs and lows of the year, favourite podcasts of 2012 and the odd prediction for 2013.

Karen and Rob talk to Fred Luddy, CPO of Servicenow, about how he got started, the future of Service Management, and Wombats.

There is a lot of industry guidance on ITSM tools. The team discuss what advice is available and what it's worth.

The team welcomes Rob, farewell's Simone for a few months, and discusses the Standard and Case approach.

The Knowledge Bird talks to us about putting the KM into ITSM.

LIVE from the floor of the itSMFA LeadIT 2012 Conference