Letting Agent Podcast

The new Renters’ Rights Bill is transforming the UK property market, but is it a challenge or an opportunity for letting agents? Consultant Julie Ford reveals five ways agents can thrive, from helping landlords self manage to turning compliance into profit. Discover how to boost income, strengthen landlord tenant relationships, and stay ahead of the curve. Don’t miss this essential discussion for every estate and letting agent.

Why are only four in ten self employed estate agents women? In this episode, Sam Cerrone and Clare Hughes share honest stories about confidence, motherhood, and the myths around flexibility in self employment. From tackling imposter syndrome to gaining financial independence, they reveal how taking charge of their diaries transformed their lives, and what’s next for women in the UK property market. Tune in and join the conversation.

Are estate agency fees at rock bottom? Richard Hayes, COO of Zoopla, shares how agents can regain control, boost profitability, and focus on value over volume. He discusses fee pressures, rising costs, and the importance of service and data. Discover how Zoopla supports agents with insights, tools, and masterclasses to help them adapt, improve margins, and strengthen their position in the evolving UK property market.

UK Property Market Weekly Update - Week 44, 2025 Myself and Bryan Mansell, boss man of Gazeal, look at the UK property market for the week ending Sunday 9th November 2025. YouTube link https://youtu.be/ijworHDmx-M ✅ New Listings * 27.1k new properties came to market this week, down as expected from 27.5k last week. * 2025 weekly average: 35.6k. * 9 year week 44 average : 28k * Year-to-date (YTD): 1.56m new listings, 1.4% higher than 2024 YTD (1.54m) and 8.9% above the 2017–19 average (1.43m) ✅ Price Reductions * 18.5k reductions this week, slightly higher than last week’s at 18.3k. * Decrease in the number of homes on the market as 12.8% of resi homes for sale were reduced in October. Compared to Sept 14.1%, August 11.1%, July 14.1% in July and 14% in June. * 2025 average still remains at 13.2%, versus the five-year long-term average of 10.74%. ✅ Sales Agreed * 22.5k homes sold subject to contract this week, down as expected from 23.5k last week. * Week 44 average (for last 9 years) :22.7k * 2025 weekly average : 26k. * YTD: 1.137m gross sales, which is 3.9% ahead of 2024 (1.096m) and 12.5% above the 2017–19 average (1.012m). ✅ Price Diff between Listings & Sales * Average Asking Price of listings last week £400k vs Average asking price of Sales Agreed (SSTC) - £362k - a 10.6% difference (long term 9 year average is 16% to 17%)… * The average listing price has dropped from £452k in Sept to £415k in October.. ie fewer expensive homes being listed ✅ Sell-Through Rate * 15% of homes on agents’ books went SSTC in September. Up from 14.1% in Sept, 14.5% in Aug, 15.4% in July, 15.3% in June, and 16.1% in May. * Pre-Covid average: 15.5%. ✅ Fall-Throughs * 5,975 fall-throughs last week (pipeline of 510k home Sold STC). * Weekly average for 2025: 6,182. * Fall-through rate: 26.5%, slightly up from 24.2% last week. * Long-term average: 24.2% (post-Truss chaos saw levels exceed 40%). ✅ Net Sales * 16.6k net sales this week, down (as expected) from 18.2k last week. * Nine-year Week 44 average: 16.9k. * Weekly average for 2025: 19.7k. * YTD: 867k, which is 3.4% ahead of 2024 (839k) and 9.4% above 2017–19 (793k). ✅ Probability of Selling (% that Exchange vs withdrawal) * Initial October Stats : 53.5% of homes that left agents’ books exchanged & completed in October. (Note this figure will change throughout the month as more October comes in) * September: 53.1% / August :55.8% / July: 50.9% / June: 51.3% / May: 51.7% / April: 53.2%. ✅ Stock Levels * 742k homes on the market at the start of November, 2.4%% higher than November 2024. (725k) * Notable increases include 9% more homes for sale in London than 12 months ago (9.96% in Inner London & 9.03% in Outer London) & 5.48% in the South East and 5.02% in the South West. The North has seen a drop in homes for sale. * 511k homes in sales pipeline on the 1st November, 2.2% higher than 12 months ago. ✅ House Prices (£/sq.ft) * October 2025 agreed sales averaged £343.18 per sq.ft. 0.8% higher than 12 months ago and 13.8% than 5 years ago. The £/sqft at sale agreed matches the HM Land Registry Index with a 98% accuracy, 5 months in advance. That is why it is so important. ✅ UK Rental Market Overview * Average Rent in October - £1,916 pcm - compared to £1,802 in Oct 2024 and £1,557 in Oct 2017. * Available Rental Properties in October ’25 - 323k compared to 302k in October ’24. * Notable increase of 23.8% more rental home sin Outer London than 12 months ago, yet a 4.8% decrease in Inner London - Not sure why

The UK property market is worth £10 trillion—should taxes rise? In this episode, Richard Donnell, Research Director at Zoopla, explains how stamp duty drives government revenue, who actually pays it, and its effect on transactions, especially in London and the South East. We also discuss why wealth taxes have failed elsewhere, the impact on housing liquidity, and why downsizing isn’t always the answer for older homeowners. A must-listen for anyone navigating UK property.

Why do so many estate agents leave money on the table? We chat with Anton Plackowski, a former agent turned property investor, about why negotiation skills often fall short and how to fix them. Anton reveals how smarter training, simple tools, and better systems can boost sale prices and client returns. Tune in to learn how your agency can start negotiating like a pro and winning more business.

Awaab’s Law is set to shake up the private rental sector. Siân Hemming Metcalfe, Operations Director at Inventory Base, explains what estate and letting agents need to know before the new rules take effect. We explore the 24 hour hazard compliance rule, damp and mould management, contractor shortages, and why “just open a window” won’t cut it anymore. Could Awaab’s Law leave the PRS short handed? Tune in to find out.

Estate agency doesn’t always have the best reputation, but Miranda Menzies from Northampton is on a mission to change that. In this inspiring conversation, she shares how she’s bringing authenticity, empathy and professionalism back to the UK property market, challenging industry norms, promoting strong leadership, and showing how a mindset shift can turn rejection into opportunity.

Discover how to tackle the UK’s £1.7 billion rent arrears challenge. Letting consultant Julie Ford unveils little known council and charity funds that help tenants pay rent and stay in their homes. Learn how to access this support, work with housing departments, and prevent arrears from escalating. A must for agents who want to protect landlords, support tenants, and strengthen the UK property market.

Being a woman in business isn’t always easy, especially in the UK property market. In this episode, I chat with Lucy Noonan, a powerhouse in buying, selling, and letting estate agencies. Lucy shares her journey, from overcoming imposter syndrome to leading with empathy and tackling multi-million-pound deals. Tune in for honest insights, lessons learned, and practical advice on thriving as a woman in a male-dominated industry.

UK Property Market Weekly Update - Week 43, 2025 Myself and Alice Bullard, boss lady of Nested, look at the UK property market for the week ending Sunday 2nd October 2025. ✅ New Listings * 27.5k new properties came to market this week, down as expected from 29.3k last week. * 2025 weekly average: 35.6k. * Nine year week 43 average :29.1k * Year-to-date (YTD): 1.53m new listings, 1.5% higher than 2024 YTD (1.51m) and 9.1% above the 2017–19 average (1.40m) ✅ Price Reductions * 18.3k reductions this week, lower as expected, than last week’s at 21.3k. * Increase in the number of homes on the market being reduced in September to 14.1% (these stats are always done a month in arrears). In August, it was 11.1% (everyone must have been on holiday!), whilst it was 14.1% in July and 14% in June. (October figures to follow next week) * 2025 average so far: 13.2%, versus the five-year long-term average of 10.74%. ✅ Sales Agreed * 23.5k homes sold subject to contract this week, down as expected from 24.2k last week. * Week 43 average (for last 9 years) :23.8k * 2025 weekly average : 26k. * YTD: 1.116m gross sales, which is 4.2% ahead of 2024 (1.071m) and 12.5% above the 2017–19 average (992k). ✅ Price Diff between Listings & Sales * Average Asking Price of listings last week £398k vs Average asking price of Sales Agreed (SSTC) - £358k - a 11.2% difference (long term 9 year average is 16% to 17%)… * The average listing price has dropped from £452k in Sept to £415k in October.. ie fewer expensive homes being listed ✅ Sell-Through Rate * 14.1% of homes on agents’ books went SSTC in September. (October figures to follow in November) * Down from 14.5% in Aug, 15.4% in July, 15.3% in June, and 16.1% in May. * Pre-Covid average: 15.5%. ✅ Fall-Throughs * 5,278 fall-throughs last week (pipeline of 510k home Sold STC). * Weekly average for 2025: 6,181. * Fall-through rate: 24.2%, slightly down from 24.3% last week. * Long-term average: 24.2% (post-Truss chaos saw levels exceed 40%). ✅ Net Sales * 18.2k net sales this week, down (as expected) from 18.3k last week. * Nine-year Week 43 average: 17.9k. * Weekly average for 2025: 19.8k. * YTD: 850k, which is 3.6% ahead of 2024 (821k) and 9.5% above 2017–19 (776k). ✅ Probability of Selling (% that Exchange vs withdrawal) * Final September Stats : 53.1% of homes that left agents’ books exchanged & completed in September. October ones to follow next week * August :55.8% / July: 50.9% / June: 51.3% / May: 51.7% / April: 53.2%. ✅ Stock Levels * 751k homes on the market at the start of October, 4% higher than October 2024. (723k) * 510k homes in sales pipeline on the 1st October, 2% higher than 12 months ago.

Being different can be your greatest strength. In this candid interview, estate and letting agent Patsy Day shares how her journey as a black British woman has shaped her career in the UK property market. She discusses overcoming preconceptions, proving doubters wrong, and turning challenges into opportunities. Patsy also offers empowering advice for young black and Asian professionals, showing how confidence, kindness, and passion can transform your differences into your superpower.

Are property portals just for leads, or can they help you win more listings? Richard Hayes, COO of Zoopla, shares how UK estate agents can use portals strategically to grow their business. From understanding lead types to boosting brand visibility, he explains how tools like Prospect Plus and targeted marketing can turn impressions into instructions, helping agents convert leads into listings and increase fees. Practical tips and insider insights for smarter portal use.

In this episode, I chat with former estate and letting agent Anton Plackowski from Tamworth about one of the UK property market’s biggest issues: poor communication. Anton shares real experiences of missed appointments, lost sales, and frustrated clients, plus the simple tools agents can use to fix it. From WhatsApp to automation with a personal touch, discover how better communication can boost satisfaction and sales.

Estate and letting agents across the UK are under pressure, with fees down by around £1,000 per property since before the financial crash. In this podcast, Richard Donnell, Research Director at Zoopla, breaks down what’s driving the squeeze and how agents can boost revenue. From smarter marketing and client targeting to better conversion strategies, he shares expert insights to help agents not just survive but thrive in today’s challenging market.

The Renters’ Rights Bill is transforming the UK property market, and letting agents must be ready. Inventory Base’s Operations Director, Siân Hemming Metcalfe, explains why strong, fact based evidence is vital for protecting agencies, landlords, and tenants. From ending Section 21 to boosting transparency, she reveals how documentation, risk assessments, and expert inventories can de-risk and futureproof your business. Tune in to learn why evidence is fast becoming the new currency for letting agents.

In this episode, lettings expert Julie Ford reveals why success in property isn’t about bricks and mortar; it’s about people. She explores how great communication, modern tools like WhatsApp, and understanding both landlords and tenants can transform your business. Julie also discusses the impact of the upcoming Renters’ Rights Bill and how agents who prioritise people will thrive in the evolving lettings landscape.

What are the biggest challenges facing estate and letting agents today? Shanice Gandhi, Commercial Director at Moss Properties in Doncaster, joins us to discuss standing out in a crowded market and building the right team. She shares how lifestyle led video marketing, investing in training, and using virtual assistants have transformed her business. Tune in for fresh insights on leading a successful modern agency. What’s your biggest challenge right now?

Miranda Menzies, an experienced independent estate agent from Northampton, explores why some homes linger on the market. She explains the difference between overvaluing and overpricing, why it happens, and its impact on sellers and agents. Miranda shares practical tips on accurate valuations, maintaining client trust, staying in touch, and turning missed opportunities into sales. A must listen for UK estate and letting agents aiming to improve listings and build long term client relationships.

Thinking of buying a letting or estate agency? Lucy Noonan, founder of Atomic Consultancy, shares six key tips for agents looking to acquire a business in the UK property market. With over 11,000 registered buyers, she reveals how to define your search criteria, assess businesses beyond profit, and build the right advisory team. Learn to manage risks, integrate smoothly, and grow your agency confidently. Watch now and join the conversation on smart acquisitions.