Not Another Bot: The Generative AI Show

Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Brian Drake, Federal Chief Technology Officer at Accrete AI. Join us as we delve into the current cybersecurity landscape, the threats posed by AI and advanced technologies, and how AI helps fortify cybersecurity defense. Brian also shares insights on the future of cybersecurity, how AI and machine learning can enhance cyber threat intelligence, and what role ethics play in privacy, cybersecurity, and the future of AI. With over two decades of experience in management consulting and the defense, intelligence, and security sectors, Brian excels at connecting technical and non-technical groups. His expertise spans strategic planning, business development, artificial intelligence, cybersecurity, innovation, policy analysis, technology consulting, and change management to enhance technology use and growth. Brian also serves as the President of the Defense Intelligence Memorial Foundation, which provides scholarships to families of fallen Defense Intelligence officers. Before this, he spent nearly 12 years at the Defence Intelligence Agency. Throughout his career, Brian has received several awards, including the DASA Awards Judge 2022 by the DevOps Agile Skills Association, the 2021 Federal 100 Award by Federal Computer Week, and the DIA Director’s Innovation Team Award in 2019. Episode Resources:Brian Drake on LinkedIn Brian Drake on X Accrete AI Website Defense Intelligence Memorial Foundation Website Capitol Technology University Website The Government has an Espionage Problem Article Not Another Bot: The Generative AI Show

Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Ayman Husain, Director of Customer Success, Data, AI and Advanced Analytics, and Azure Intelligent Cloud at Microsoft.  Join us as we discuss the importance of data protection in industries and the potential biases that can arise when training AI models on limited data. Ayman uses healthcare as an example, emphasizing the need for diverse genetic data to ensure medicine works for all populations. We also explore the impact of AI in creative industries, such as content creation, and the need for continuous learning and education in the field of AI. The conversation concludes with a recognition of the long path ahead in AI development and deployment. Ayman is a seasoned technologist and change leader who specializes in artificial intelligence, big data, and cloud-first native application design. With a focus on customer success, he helps Microsoft customers navigate their digital transformation with a digital-first journey, built and powered by Microsoft solutions such as Azure Open AI, Microsoft Azure, Microsoft 365, and Microsoft Dynamics 365.  His expertise in cloud, high-performance computing, and hyper-scaling data centers enables him to deliver innovative and resilient solutions that help businesses thrive in today's rapidly evolving technological landscape.  Episode Resources:Ayman Husain on LinkedIn Microsoft Website Not Another Bot: The Generative AI Show

Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Yoran Baltinester, Vice President of Customer Service, at Trilogy, a SaaS platform enabling software companies to become more efficient and profitable by streamlining business processes. Join them as they discuss the importance of a customer-centric culture and reputation management in the evolving world of conversational experiences. They also explore the impact of AI on customer support dynamics and brand reputation. Yoram's advice is encapsulated in the acronym Velcro, emphasizing the interconnectedness of values, leadership, customer experience, reputation, and market ownership.  Here are some key touchpoints that we cover in this episode:Yoram’s journey from an entrepreneur to an author and coach The relationship between customer success, support, and a brand's reputation The impact of AI and automation on customer support dynamics and brand reputation Significance of customer engagement metrics like CSAT and NPS in sculpting and preserving a brand's image Yoram unpacks the Velcro principle Yoram is a customer-centric culture implementer and passionate about making Customer Success, Customer Support, and Customer Service teams, systems, and processes run better, and has successfully implemented it repeatedly at both small and large companies. His native environment is a B2B or B2C SaaS company from the early stages to series B. Yoram has over 24 years of experience in the customer service domain. He is a 2X International best-selling author and a transition coach at the Honor Foundation.  Episode Resources:Yoram Baltinester on LinkedIn Trilogy Website Not Another Bot: The Generative AI Show

Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Ganesh Padmanabhan, Founder and CEO of Autonomize, a human-centered AI company that automates insights from multi-structured clinical and biomedical data to augment healthcare outcomes.  Join us as we discuss the integration of AI in human augmentation and its potential impact on the healthcare industry. We explore the benefits and challenges of AI, particularly in healthcare, and emphasize the importance of maintaining a balance between enhancing human capabilities and respecting individual rights. Here are some key touchpoints that we cover in this episode:The potential for AI to augment human intelligence and capabilities Ethical concerns around generative AI The need for collaboration between AI developers and users The future of augmented reality Ganesh is an accomplished business executive, entrepreneur, podcast host, and founder with deep expertise in data and AI-related businesses. He is passionate about using technology to solve the biggest challenges of humankind and is an advocate of the power of AI to augment human potential. He emphasises the ethical use of data and AI and using technology as a global equalizer to create opportunities for all. Episode Resources:Ganesh Padmanabhan on LinkedIn Ganesh Padmanabhan on Twitter Autonomize Website Not Another Bot: The Generative AI Show

Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today we are pleased to welcome David Linthicum, author of over twelve books on Enterprise Computing and the Chief Cloud Strategy Officer at Deloitte Consulting.  Join us as we discuss the game-changing role of generative AI in cloud computing. David delves into the challenges businesses face in adopting this technology, including the shortage of skilled talent and the need for industry-specific use cases. He also offers valuable insights on choosing the right cloud providers, protecting data and privacy, and balancing digital transformation with human connections. Here are some key touchpoints that we cover in this episode:The challenges of mass integration of Generative AI in cloud computing The game-changing potential of AI in cloud computing Choosing cloud providers for scalability and performance considerations Tackling data privacy in the AI world Why businesses need to retrofit their security solutions With over 30 years of experience in enterprise technology, David Linthicum is a globally recognized thought leader, innovator, and influencer in cloud computing, AI, and cybersecurity. He is the author of over 15 best-selling books and is also a frequent keynote speaker, podcast host, and media contributor on topics related to digital transformation, cloud architecture, AI, and cloud security. David leads the cloud technology strategy and architecture practice at Deloitte Consulting, where he creates and delivers innovative solutions for global clients across various industries. Episode Resources:David Linthicum on LinkedIn David Linthicum on Twitter Deloitte Consulting website Not Another Bot: The Generative AI Show

Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Tushar Kant. Tushar wears the hats of Product Management Leader - Artificial Intelligence and Cloud Computing at Amazon Web Services and the Head of Generative AI COE (Center of Excellence) at FalconX Accelerator. Join us as we discuss the transformative impact of AI on B2B enterprises.  Join us as we discuss the transformative impact of AI on B2B enterprises. Tushar highlights the need for thorough training and testing of AI models and explores the use of generative AI in creating tailored solutions for specific industries. The conversation also touches on data privacy, automation in customer support, and the future of generative AI in B2B innovations. Here are some key touchpoints that we cover in this episode:The transformative impact of AI on B2B enterprises Differentiating operational, tactical, and strategic decision-making levels The need for thorough training and testing of AI models The challenge of ensuring data privacy while leveraging generative AI Accelerated adoption of AI at B2B companies Tushar Kant has more than 20 years of Industry Experience across Silicon Valley and Wall Street, at Amazon Web Services, VMware, Facebook, Intel Corp., Sun Microsystems, Bank of America Securities, and GE Capital. He has worked in diverse fields spanning Artificial Intelligence and Machine Learning, Cloud Computing, Semiconductors, and Security. Tushar has led large Product Management Teams to build Multi-Hundred-Million-Dollar businesses in collaboration with Engineering, Sales, and Marketing. Take advantage of this opportunity to learn from an industry expert on implementing AI in your organization to unlock the potential of your big data. Episode Resources:Tushar Kant on LinkedIn Amazon Web Services Website website Not Another Bot: The Generative AI Show

Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Dr. Natalie Petouhoff. Natalie is a renowned business consultant in technology, business transformation, and customer and employee experience. She is also a member of Abundance360, an entrepreneurial community of business leaders, executives, and entrepreneurs. Our conversation pivots around how combining AI with human empathy can enhance customer experience. Some of the touchpoints we cover include:The value of empathy in designing customer experiences The importance of trust and privacy in AI interactions The future of large language models like Chat GPT Combining AI with human empathy to drive customer experience Exploring the world of fully autonomous customer experience Natalie has worn multiple hats over a 24-year career, including working with brands and CX leaders in an advisory role, as a management consultant/systems integrator, and as a technology consultant for private equity firms and investors. Her skill set includes specialization in AI, Customer/Employee Experience, Sales Enablement, and Business and Organizational Transformation. She has worked at global brands, including PWC, Hitachi Consulting, and Forrester.  Episode Resources:Dr. Natalie Petouhoff on LinkedIn Dr. Natalie Petouhoff on Twitter Website Not Another Bot: The Generative AI Show

Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Dr. Natalie Petouhoff. Natalie is a renowned business consultant in technology, business transformation, and customer and employee experience. She is also a member of Abundance360, an entrepreneurial community of business leaders, executives, and entrepreneurs. Our conversation pivots around how combining AI with human empathy can enhance customer experience. Some of the touchpoints we cover include:The value of empathy in designing customer experiences The importance of trust and privacy in AI interactions The future of large language models like Chat GPT Combining AI with human empathy to drive customer experience Exploring the world of fully autonomous customer experience Natalie has worn multiple hats over a 24-year career, including working with brands and CX leaders in an advisory role, as a management consultant/systems integrator, and as a technology consultant for private equity firms and investors. Her skill set includes specialization in AI, Customer/Employee Experience, Sales Enablement, and Business and Organizational Transformation. She has worked at global brands, including PWC, Hitachi Consulting, and Forrester. Episode Resources:Dr. Natalie Petouhoff on LinkedIn Dr. Natalie Petouhoff on Twitter Website Not Another Bot: The Generative AI Show

Generative AI takes center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Scott Swigart, SVP of Technology Group at Shapiro+Raj, a marketing research and consultancy leader.  Join us as we discuss the role of synthetic data in training AI models. Learn how businesses can leverage AI role-playing for market research and to gain valuable business insights. Scott also addresses challenges and potential biases, urging organizations to embrace AI and stay informed in the rapidly evolving tech landscape.   Here are some touchpoints that we cover in this episode:The role of synthetic data in training AI models Using AI to develop buyer personas for business insights The challenges of using AI role-playing to create customer insights Navigating the inherent biases in AI role-playing The future of AI and synthetic data Data security and privacy concerns in AI Scott has over 20 years of experience in the B2B technology sector. He leads teams to investigate and deliver insights on the latest tech trends reshaping every industry, such as generative AI, cloud services, cybersecurity, and IoT. His mission is to help clients understand and leverage the opportunities and challenges of the rapidly evolving tech landscape and to provide them with actionable recommendations and solutions for growth.  Take advantage of this opportunity to learn from industry experts on implementing AI in your organization to unlock the potential of your big data. Episode Resources:Scott Swigart on LinkedIn Scott Swigart on Twitter Shapiro+Raj website  Not Another Bot: The Generative AI Show

Generative AI takes center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is James Timberlake. James is a multifaceted professional with an impressive career spanning multiple startups like Story Sherpas and Noob Studios. He is also an executive consultant at J. Galt Financial Suite.  Join us as we explore the fascinating world of generative AI in independent publishing and ghostwriting. Discover how AI can streamline processes, enhance content creation, and revolutionize storytelling. Gain insights into the benefits and limitations of AI, the importance of human input, and the ethical considerations surrounding its use. Here are some touchpoints that we cover in this episode:The potential of AI and automation in independent publishing  Challenges in integrating AI into the business model  Generative AI content: Expectation vs. Reality Can AI models replicate the writing style and tonal quality of humans? Limitations and challenges of AI-generated content Challenges in maintaining ethics in AI-generated content James is a serial founder, and as a consultant, he is focused on buying, growing, and selling Main Street businesses with untapped potential. With a rich academic background in philosophy and artificial intelligence from institutions like MIT and Yale, James brings a unique perspective to the intersection of AI, creativity, and publishing. A prolific author, AI enthusiast, and forward-thinking innovator, James isn't just riding the wave of an AI revolution in publishing. He's shaping its course. Episode Resources:James Timberlake on LinkedIn J. Galt Financial Suite website Not Another Bot: The Generative AI Show

Generative AI takes center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Surbhi Rathore, CEO and Co-Founder of Symbl.ai. Join us as we discuss the transformative power of AI and machine learning in enhancing customer experiences. Discover how Symbl.AI's innovative platform leverages large language models (LLMs) to shape customer interactions. Gain insights on handling bias in data, ensuring security and scalability, and obtaining deeper customer insights. Explore practical strategies for implementing AI, address privacy concerns, and stay ahead of emerging trends.  Here are some touchpoints that we cover in this episode:The role of security, scalability, and explainability in AI How are LLMs enhancing customer experience while controlling bias? The AI framework for transforming raw data into customer insights The learning curve of AI in organizations Balancing robust customer insights with data privacy The impact of AI-generated insights on business decision-making Practical strategies for implementing AI  Surbhi is the CEO and Co-Founder of Symbl.ai, a machine-learning platform that helps businesses improve communication experiences in their products and services. She aims to empower creators to craft unique experiences that enhance human intelligence. She's spent over a decade working on CX solutions for major telcos and enterprises worldwide while adapting to evolving customer expectations.  Take advantage of this opportunity to learn from industry experts on implementing AI at your organization to unlock the potential of your big data. Episode Resources:Surbhi Rathore on LinkedIn Symbl.ai website Not Another Bot: The Generative AI Show

Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Hitendra R. Patil, the President – Global Finance and Accounting Outsourcing Services of Datamatics Business Solutions, Inc. Join us as we discuss the role of AI in the finance and accounting industry, and learn about the current role of AI in accounting, including practical applications and the benefits of improved data analysis and enhanced customer centricity. Don't miss out on this engaging conversation! Here are some questions that we address and answer in this podcast:  What are the real-world capabilities of AI in FinTech today? How is generative AI improving customer centricity in FinTech? Can AI help in navigating across multiple regulatory frameworks?  How is AI helping accountants become more productive? How will generative AI impact FinTech over the next five years? Advice for FinTech organizations adopting generative AI Hitendra is a customer-centric executive leader focused on delivering value to drive long-term relationships and recurring revenue expansion. Named one of the Top 100 Most Influential People in Accounting, his unique skills combine finance, accounting, business, and technology to drive business outcomes and growth. Hitendra has over 30 years of leadership experience in FinTech and is the author of best-selling book Rise of The AiCCOUNTANTS™ Episode Resources: Hitendra R. Patil on LinkedIn Hitendra R. Patil on Twitter Accountaneur Website Not Another Bot: The Generative AI Show

In this episode of Not Another Bot: The Generative AI Show, host Tara Shankar is joined by David Yakobovitch, Global Product Lead at Google, to unveil the critical importance of fairness in AI-first products, practical methods to reduce bias and ensure ethical and responsible AI models, the ethical considerations when designing and deploying fair AI-first products, and the future of the generative landscape. David stands as a key figure in shaping how businesses and enterprises interpret and harness the potential of AI. His profound understanding of AI's intricate effects and capacities has left an unforgettable mark, significantly molding the developmental trajectory of various global organizations. Beyond his prominent role at Google, David assumes the mantle of Founder and General Partner at DataPower Ventures. Episode Resources: David Yakobovitch on LinkedIn David Yakobovitch on Twitter DataPower Ventures Website SingleStore Website HumAIn Podcast Not Another Bot: The Generative AI Show

Generative AI takes center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that.  Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Justin Hodges, Senior AI/ML Technical Specialist in Product Management at Siemens.  Join us as we discuss how software, technology, and sustainability impact AI model integration in the engineering industry. Learn more about the use of AI in simulation software, the challenges of incorporating machine learning, and the future of engineering simulation. This is a must-listen episode for those interested in the intersection of software and engineering! Here are some touchpoints that we cover in this episode: The impact of AI adoption in the engineering industry Challenges in incorporating ML models in existing tech stacks Defining the balance between AI simulation and testing How does the accelerator portfolio software enhance the data security posture? A look at simcenter cloud HPC, a collaboration between Siemens and AWS How is software helping in achieving the industry’s sustainability goals The impact of generative AI tools like ChatGPT on the industry Justin is responsible for Siemens' portfolio of Simulation Software. He earned his Bachelor's, Master's, and PhD in Mechanical Engineering at the University of Central Florida. He is passionate about machine learning, CFD, and simulation.  Episode Resources: Justin Hodges on LinkedIn Siemens Website Not Another Bot: The Generative AI Show

Generative AI takes center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that.  Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Justin Hodges, Senior AI/ML Technical Specialist in Product Management at Siemens.  Join us as we discuss how software, technology, and sustainability impact AI model integration in the engineering industry. Learn more about the use of AI in simulation software, the challenges of incorporating machine learning, and the future of engineering simulation. This is a must-listen episode for those interested in the intersection of software and engineering! Here are some touchpoints that we cover in this episode: The impact of AI adoption in the engineering industry Challenges in incorporating ML models in existing tech stacks Defining the balance between AI simulation and testing How does the accelerator portfolio software enhance the data security posture? A look at simcenter cloud HPC, a collaboration between Siemens and AWS How is software helping in achieving the industry’s sustainability goals The impact of generative AI tools like ChatGPT on the industry Justin is responsible for Siemens' portfolio of Simulation Software. He earned his Bachelor's, Master's, and PhD in Mechanical Engineering at the University of Central Florida. He is passionate about machine learning, CFD, and simulation.  Episode Resources: Justin Hodges on LinkedIn Siemens Website Not Another Bot: The Generative AI Show

In the first episode of Not Another Bot: The Generative AI Show, Jim Sterne, President at Target Marketing of Santa Barbara, joins host Tara Shankar to delve into the world of generative AI and its impact on analytics and customer experiences. They uncover the journey from traditional computing to generative AI, the challenges organizations face when implementing it, and recommendations for incorporating generative AI into your customer experience strategies. Jim is a renowned speaker and consultant whose expertise is in high demand among Fortune 500 companies and ambitious Internet entrepreneurs. With an illustrious career spanning over four and a half decades, Jim has dedicated himself to unraveling the potential of digital media to cultivate strong customer relationships. His vast knowledge and experience have led him to become a sought-after author, with a dozen books covering topics like advertising, customer service, web analytics, and AI. Currently, Jim's attention is focused on exploring the intersection of artificial intelligence and machine learning with marketing to revolutionize how businesses connect with their customers. Jim is also the creator of Data-Driven Leaders Studio, the Co-founder and Board Chair Emeritus at Digital Analytics Association, and the Founder of the Marketing Analytics Summit at Rising Media. Not Another Bot: The Generative AI Show

Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and I want to give you reasons to click "play" On Not Another Bot: The Generative AI Show, we speak with thought leaders and industry experts to demystify generative AI and all the ways we can apply it to conversational experiences. We cover topics like: What are the real-world capabilities of AI in FinTech today? How can generative AI transform the future of employee experience? How do we approach the topic of fairness in AI? Can AI provide empathetic customer support? Basically, on this show, we geek out about all the things generative AI is capable of. If this is the sort of thing you're interested in, you've found your crew. Hit the follow button so you don't miss out on episodes when they're released biweekly on Tuesdays! 🎧 Not Another Bot: The Generative AI Show