Own Your Commerce

In this exciting live episode of Own Your Commerce from SubSummit in Dallas, our host Jay and Matthew Holman from Subscription Prescription share insights on Bold’s new features called MAXIMIZERS. These are designed to convert one-time buyers into loyal subscribers, simplify the subscription process, and enhance customer experiences. Whether you're a seasoned Shopify subscription business or just getting started, this episode is packed with valuable information to help you optimize your subscription strategy. Why You Should Listen? Learn practical ways to implement new features and strategies to maximize your subscriptions. Gain insights from industry experts on overcoming common subscription challenges. Enjoy the lively atmosphere of SubSummit with engaging conversations and real-world examples. For more information on how to maximize every subscriber, visit: Bold Commerce. Stay Connected with Bold Commerce: LinkedIn  Facebook  X  Instagram  Want to listen to other episodes? Click here!

In this episode we feature a comprehensive discussion on Voucherify, focusing on its role in enhancing ecommerce through innovative promotion strategies, including loyalty programs, dynamic discounts, referral schemes, and most importantly how to get it right for your store!  Some topics we discuss are: 🛒 What is Voucherify, and how does it transform the ecommerce promotional landscape? 🎁 How does Voucherify extend beyond basic promotional tools offered by ecommerce platforms? 🤖 Can Voucherify provide examples of unique promotions it enables, such as dynamic discounts and bundled promotions? 🎯 What constitutes a good promotion, and how does Voucherify aim to achieve it? 📈 How does Voucherify help brands leverage their customer base for better promotion and retention strategies? 🚀 What real-life impact has Voucherify had on brands like EasyJet during challenging times? 🌟 Why is flexibility in promotion strategies critical for ecommerce brands, according to Voucherify's approach?  

This episode features a conversation with Eli Finkelshteyn, co-founder and CEO of Constructor.io, a product discovery platform built on AI and tailored for ecommerce. We dive into Constructor.io's approach to enhancing ecommerce search experiences, its notable clients, and the evolving nature of product discovery. We also dig deep into the nuances of ecommerce search, including the balance between technology and human shopping behaviors, and Eli offers insights into future trends in online retail. Some topics we discuss are: 🤖 How does Constructor.io enhance e-commerce search with AI? 🛍️ What distinguishes product discovery from traditional search? 📈 How do different e-commerce verticals like grocery and apparel utilize search differently? 💡 What innovative features are reshaping e-commerce search and product discovery? 🚀 How is Constructor.io aiming to compete with or complement giants like Amazon in the e-commerce space? 📊 Why is understanding user intent critical in improving e-commerce search outcomes? 🌐 What future advancements in e-commerce technology and product discovery are anticipated?

Deepak Jain, the founder of Wink, a biometric identity and payments authentication platform, discusses the technology and its applications in commerce. Wink uses advanced AI and machine learning for face, voice, and device recognition to enhance security and convenience in transactions. Jain shares insights on the patent journey, the workings of Wink, its benefits in commerce, and future prospects.   Some topics we discuss are: 🤔 How did Jain transition from mobile security to founding Wink, and why is intellectual property so crucial in his journey? 📲 What makes Wink transform cameras into powerful biometric sensors, and how does it redefine transaction security? 🔐 Is biometric authentication truly more secure and accurate than traditional methods, and what sets Wink apart? 💡 How does Wink integrate with various payment methods, and what implications does this have for the future of commerce? 🛒 Can Wink revolutionize e-commerce by effectively reducing fraud and enhancing user experience, and if so, how? 🌐 What is Jain's vision for a safer internet, and how does Wink aim to combat bots and fake profiles? 🛍 Why does Jain praise Apple's online store model, and what lessons can e-commerce brands learn from it to improve customer experience?  

Join Shaun Vanderkaap, head of commercial for Link Money, on the future of online payments through open banking. Open banking enables consumers to pay directly from their bank accounts, offering benefits like reduced costs for merchants, lower churn rates, and decreased fraud risks. Some topics we discuss:  📈 Shaun Vanderkaap brings over a decade of experience in the payment sector, emphasizing the growth of open banking payments in the U.S. 🏦 Link Money introduces a secure and efficient open banking payment method, allowing instant transactions and reducing e-commerce lag associated with traditional ACH transfers. 💳 Open banking provides a seamless payment alternative to credit cards, enabling subscriptions and offering cost savings for merchants. 🔄 The system offers higher approval rates and lower churn for subscriptions, benefiting both consumers and merchants. 🛍️ For consumers, the process involves a one-time bank account link, simplifying future transactions and enhancing security. 💡 Shaun discusses incentives for consumers to switch to bank payments, including potential discounts and rewards. 🔒 Open banking ensures robust security, utilizing bank-grade authentication methods and reducing fraud compared to credit card transactions.

In this episode of Own Your Commerce, host Jay Myers engages in a compelling conversation with Noah Oken-Berg, the Co-Founder of Above The Fray Design. The focus of the discussion centers around Magento, an ecommerce platform that has become a cornerstone for businesses seeking flexible and scalable solutions.   Noah, with his wealth of experience, unravels the layers of Magento's appeal, emphasizing its adaptability for a wide spectrum of businesses. The episode explores the  balance between customization and out-of-the-box solutions, shedding light on how Magento stands out in the competitive ecommerce landscape. Some of the topics we discuss are: Magento's Versatility and Business Impact: Noah shares why businesses, from SMBs to enterprise-level operations, find Magento to be a robust and enduring choice. The discussion touches upon the unique characteristics of Magento that cater to a diverse range of business needs. Challenges and Opportunities in ecommerce: Jay and Noah chat about how to stay ahead in a rapidly changing digital landscape and how to leverage Magento's capabilities for long-term success. The Checkout Experience and Bold Solutions: Noah and Jay explore the critical role of the checkout process in ecommerce success. They discuss the importance of personalized and optimized checkout experiences and how solutions like Bold are making bold strides in enhancing this crucial conversion point.   Tune in to gain a deeper understanding of Magento, learn about the evolving dynamics of ecommerce, and discover how businesses are navigating the digital landscape with Above The Fray. Noah Oken-Berg’s expertise and insights make this episode a must-listen for anyone keen on mastering the intricacies of Magento and ecommerce innovation.

In this episode, Jay and M.academy Owner Mark Shust discuss the nuances of Magento and Bold, and how these powerful platforms help brands uncover the complexities of online stores, shedding light on the challenges and opportunities that arise. Discover the secrets behind successful online businesses, as Mark offers practical advice and thought-provoking insights, highlighting the importance of personalized experiences and the impact of customer-centric approaches. Get ready to be inspired and informed by the expertise and wisdom of this industry leader. Some of the topics we discuss are: ​​M.academy's Role in Magento Education: Mark delves into the role of his Magento-focused education platform, M.academy, highlighting its contribution to educating individuals and businesses about the intricacies and capabilities of the Magento platform. He discusses how M.academy aims to empower users with the knowledge and skills necessary to leverage Magento's flexibility and customization features effectively. Flexibility and customization of Magento: Mark emphasizes on Magento's flexibility and discusses how the platform allows businesses to tailor their online stores to meet their specific needs and preferences. Bold Checkout Innovation: The conversation touches upon Bold's innovative checkout solutions and how their platform enables brands to create modern, customizable checkout experiences tailored to different customer segments, device preferences, and purchasing behaviors.

Welcome to Own Your Commerce Podcast! In this engaging episode, our host, Jay Myers, the Co-Founder of Bold Commerce, sits down with a true industry veteran, Maier Bianchi, Founder of Bemeir, an ecommerce solutions agency with over 20 years of experience in the retail, ecommerce, and technology sectors. Maier's career spans an impressive range of roles and departments, from IT management to sales, customer service to software development, making him a true jack-of-all-trades in the world of ecommerce. With a diverse background that includes working with various verticals such as fashion, health and beauty, automotive, and cannabis, Maier's insights are incredibly valuable for business owners and entrepreneurs at all stages of their journey. In this episode, Jay and Maier delve deep into the world of ecommerce and technology. They explore the challenges and opportunities within the industry, the importance of empathy-driven commerce, and how businesses can grow sales through customer relationship optimization practices, mobile channels, and effective feedback collection methods. Maier shares his favorite tools, tips, and advice for entrepreneurs looking to thrive in the ever-evolving world of ecommerce. Some of the topics we discuss are: Maier Bianchi's Diverse Journey: Maier shares his remarkable career journey, which spans over 20 years and includes roles in various aspects of the retail and ecommerce world, from inventory management to software development. His diverse background provides unique insights into the industry. The Significance of Empathy-Driven Commerce: Maier discusses his philosophy of "Empathy-Driven Commerce" and how understanding and connecting with customers and various perspectives is crucial for business success. Tips for eCommerce Growth: Both Jay and Maier offer practical advice for ecommerce businesses, focusing on Customer Relationship Optimization (CRO) practices, the importance of mobile channels, and effective feedback collection methods. They emphasize the value of resilience and building a strong support network for business owners.

Are you struggling with ecommerce challenges like improving your checkout process, increasing conversions, and staying competitive? In this episode, Jordan Brannon, CEO of Coalition Technologies, shares his expertise and passion for solving e-commerce challenges. He discusses the importance of staying adaptable in business and offers valuable insights into boosting your e-commerce success. Plus, there's an exclusive offer for listeners. Don't miss this opportunity to learn and grow in the ever-evolving world of ecommerce.   Some of the topics we discuss are: ecommerce Challenges and Strategies: The episode discusses various challenges and strategies related to ecommerce. It covers topics such as improving the checkout process, increasing conversions, and staying competitive in the ecommerce industry. Passion and Adaptability in Business: Jordan emphasizes the importance of staying passionate about your business and being adaptable to changes and new responsibilities as a business owner. He shares insights on how to keep the entrepreneurial spirit alive and continue to grow as a company. Offer and Promotion: Jordan offers a generous promotion of four hours of free service to listeners and discusses how interested parties can redeem this offer. 

In this episode of Own Your Commerce, host Jay Myers engages in a captivating conversation with Peter Karpas, CEO of Bold Commerce. The duo delves deep into the intricate world of ecommerce checkout, unveiling Bold Commerce's approach to transformation. Peter shares insights into his journey, the mission behind Bold Commerce, and why checkout is the heart of ecommerce success. They explore the challenges of the current checkout landscape, introduce the concept of Third Generation Checkout, and shed light on the  Checkout Flows. From composable commerce to actionable strategies for brands, Peter guides listeners through the evolution of checkout. Unplugged anecdotes and memorable takeaways make this episode an enlightening journey toward optimizing profitability through innovative checkout experiences. Some of the topics we discuss are: The Checkout Revolution: Redefining ecommerce Landscape: Peter Karpas shares his journey to becoming the CEO of Bold Commerce and sheds light on the state of checkout today, including its challenges and the distinction between exceptional and lackluster checkout experiences. Unlocking Third Generation Checkout and Checkout Flows:The groundbreaking concept of Third Generation Checkout is introduced, along with the power trio framework that aims to transform the way brands approach checkout. Actionable Insights for a Checkout-Optimized Future: Practical steps are outlined for brands looking to enhance their checkout experiences and prevent revenue loss during the checkout process. Also mentioned in the podcast: Adam Grant, AfterPay, Amazon, American Express, Apple Pay, Buds Art Books, Etail, Ferrari, Gartner, Indigo - Chapters, Instagram, Intuit, Klarna, MACH Alliance, Magento, Mastercard, Meta, Oracle, Paypal, Product Rebels, Procter and Gamble, Shoptalk, Sezzle, Stewart NG Books, Tiktok, Visa, Vista Print, Xero.

Welcome to another exciting episode of Own Your Commerce! Joining our Host, Jay Myers, Co-Founder of Bold Commerce, is John Roman, the CEO of BattlBox, one of the most beloved subscription brands in the market. John's journey is nothing short of inspiring, and he's here to share his story with all of us.   In this episode we will dive deep into the world of BattlBox and explore the mind of John Roman, a true industry trailblazer. After leading several successful sales organizations in the telecommunications and software space for almost a decade, John ventured into the world of ecommerce investments. When his college friend launched BattlBox in early 2015, John knew he had to be part of this exciting venture. In 2016, The BattlBox Group made a significant move by acquiring Carnivore Club, an artisanal meat subscription box company, further solidifying their position in the subscription box market.And that's not all! In 2021, BattlBox and Carnivore Club caught the attention of Emerge Brands, leading to a remarkable acquisition worth $18.95 million. John's visionary leadership played a key role in this incredible achievement.   Throughout this episode, John shares invaluable insights and lessons he's learned on his entrepreneurial journey.    Some of the topics we discuss are: From Sales Leadership to ecommerce Visionary: We explore John's transition from leading successful sales organizations to becoming an investor in ecommerce companies. We'll learn how his involvement with BattlBox from its early days led him to join the company full-time, propelling it towards exponential growth. Building a Beloved Subscription Brand: John shares the strategies and tactics that contributed to the immense success of BattlBox as one of the most loved subscription brands in the market.  The Path to Acquisition: John discusses the journey that led to this significant milestone and how it opened up new opportunities for both companies, BattlBox and Carnivore Club  

Welcome to a special bonus episode of the Own Your Commerce Podcast! In this exciting episode, we’re chatting with two guests: Sree Sreedhararaj, the Chief Technology Officer of Sephora, and Thomas Mulried, Head of Sales and an industry expert from Orium, a leading agency specializing in composable commerce.   Sephora, a renowned beauty retailer, has undergone a remarkable digital transformation in recent years, positioning themselves as an industry leader. Join us as Sree shares the inspirational story behind Sephora's digital journey, offering invaluable insights into their strategic approaches and how they have effectively conquered the market. Regardless of whether you're a Sephora customer or simply intrigued by their digital prowess, this conversation will undoubtedly inspire you.   But the excitement doesn't stop there. We also have Thomas Mulried, an expert from Orium, who provides key insights into the world of composable commerce. If you're not familiar with composable commerce, don't worry! Thomas will guide us through the fundamentals, making this episode accessible to all listeners. Whether you're already committed to composable commerce, "composable-curious," or completely new to the concept, this conversation will equip you with a better understanding of how to maximize the return on investment in your own composable commerce journey.   From Sephora's groundbreaking digital transformation to Orium's expertise in composable commerce, this conversation offers a wealth of actionable advice and inspiring stories. Tune in to gain exclusive access to the strategies and tactics employed by Sephora and Orium, empowering you to make informed decisions about your own ecommerce journey.   Some of the topics we discuss are: Sephora's Digital Transformation: Learn about Sephora's inspiring digital journey, from their early stages to becoming a force in the market. Strategies for Digital Success: Gain insights from Sephora's CTO, Sree, as he discusses the specific strategies and tactics that have propelled Sephora to the forefront of the industry. Maximizing ROI with Composable Commerce: Dive into the world of composable commerce with Thomas Mulried from Orium, a leading agency in this space. Learn about the concept of composable commerce and how it can maximize your return on investment.

In this episode of Own Your Commerce, our host Jay hits the floor at Shoptalk, one of the largest commerce conferences in North America, to speak with 11 of the industry's best thought leaders, influencers and trendsetters. Join us as we uncover the top trends in commerce with insights from Brian Walker, Brian Anderson, Chris George, Darin Lynch, David Schripsema, John Roman, Kelly Goetsch, Richard Gillbert, Rick Watson, Rick Kenney and Thomas Mulreid. From the future of e-commerce to the latest technologies driving retail, this episode offers valuable insights and strategies that will inspire you to own your commerce. Tune in to discover what these experts have to say about the state of commerce today and where it's headed tomorrow. Guests:  Brian Walker, Chief Strategy Officer at BloomReach Brian Anderson, CEO of Nacelle Chris George, Co-Founder of SubSummit Darin Lynch, CEO at Irish Titan David Schripsema, Director of Strategic Partnerships at Assemble John Roman, CEO at BattlBox Kelly Goetsch, Chief Strategy Officer at commercetools and Co-founder & Chairman of the MACH Alliance Richard Gillbert, Director, Strategic Partnerships at PayPal Rick Watson , CEO at RMW Commerce Consulting Rick Kenney, Leading Lights Thomas Mulreid, Head of Sales at Orium

Welcome to another episode of Own Your Commerce Podcast! In this episode, we're diving into the world of Buy Now Pay Later (BNPL) services, with a special focus on FuturePay - a revolving credit platform that helps online merchants lower customer acquisition costs and increase repeat business. Our guest, Tim Harris, Co-founder of FuturePay, shares valuable insights on how the platform works, its advantages over traditional credit cards and BNPL services, and how merchants can integrate it into their checkout process. Some of the topics we discuss are: Understanding FuturePay: Tim will share the background of FuturePay, benefits of MyTab, its need for it in the market and how it has evolved. Differences and Highlights: What’s the difference between FuturePay, BNPL, and credit cards and what value each brings to shoppers and merchants. Take a look into the Future: Get a sneak peek into the future of FuturePay and what’s in store for its innovative payment method. So, if you're an online merchant looking to improve your checkout process and attract more customers, this episode is a must-listen! Join us as we explore the world of BNPL services and discover how FuturePay can help you take your business to the next level.

Special BONUS episode with guests from PUMA, Harry Rosen and Forrester.  Dylan Valade, Head of Global E-Commerce Technology at PUMA and Tovi Heilbronn, Director of Digital Product & Experience at Harry Rosen reveal the strategies used designing their commerce tech stacks, and the successes they've seen.  Also joining us is Senior commerce analyst from Forrester, Joe Cicman, who gives us insight into similar trends he's seeing in the marketplace.   PUMA is a massive brands, selling in almost every country, in thousands of retail locations, in various digital channels, website, mobile apps, and with their main brand and sub brands.  Harry Rosen is a 70 year old iconic fashion brand that is innovating their digital commerce experience a lot faster than so-called "young modern" brands.  Both of these brands are iconic in their own way, and industry vets joining us openly share about their learnings in what has worked for them building out their digital commerce experience.

If you're running an online business, customer feedback is crucial to your success, and in this episode of Own Your Commerce, host Jay Myers interviews Callum McKeefery, founder and CEO of Reviews.io, a platform dedicated to collecting customer reviews for online retailers.  Callum's expertise in e-commerce has led him to recognize the importance of customer feedback, and during the discussion, he highlights the early days of Reviews.io, its competitors, and the features that make it stand out from the crowd.  One of the most important takeaways from the episode is the significant role of reviews in improving customer experience, weeding out bad actors in the industry, and ultimately elevating your business's performance.  Some of the topics we discuss are: Callum's history in e-commerce The early days of Reviews.io It’s competitors And the new (and very exciting!) integration with Bold Subscriptions If you're an online retailer looking to improve your business, this episode is a must-listen, as it offers valuable insights and practical advice on the importance of customer feedback in the e-commerce industry.

Customizable, flexible and incredible customer experience. That’s what composable commerce provides, but is it for everyone?  Our guest today, Thomas Mulreid, Head of Sales in Orium, brings a deep understanding of the Composable/Headless Commerce ecosystem and the future it holds to major brand transformation projects. In this episode we will go through definitions, examples and driving factors to get you well-versed in the composable space.  Learn what composable commerce is, what is the difference between composable and headless and what are their benefits of going composable.  Some of the topics we discuss are: New Year - New Brand: Get to know Thomas and his role at Orium, North America’s leading composable commerce consultancy & systems integrator. What is Composable Commerce?: Learn how the commerce space has evolved to become composable commerce, why brands are embracing it and the difference between composable and headless commerce. Missing pieces of the composable puzzle: Are there characteristics that are common among brands embracing composable?  Is there an ideal operating model that businesses should adopt to be successful with composable? Why is checkout important in the composable space?: How well do brands understand checkout performance?   

We’re excited to welcome Wei Jiang, President and CEO of Citcon, a fascinating company that enables worldwide international commerce. Citcon is a leading payment technology that connects the world’s businesses with more than 100+ mobile wallets, local and alternative payment methods.    In this episode we will go over the challenges that merchants and consumers face when shopping domestically and internationally. As well as why merchants should consider additional payment methods that Citcon is offering to ecommerce.   Some of the topics we discuss are: What is Citcon: Why was it started and what is the value it brings to merchants?  Payment Options? The more the merrier!: Why should merchants consider the additional payment methods that Citcon is offering to Ecommerce?  Bold and Citcon: How does Bold & Citcon work together?  Customer Experience: How do payment options and customer experience correlate and what does it look like? Be a trend-setter: What are some growing trends and challenges of digital payments in the ecommerce space? And more!   Other link:  Bold Commerce Citcon    

Turn your business idea into a fully developed subscription box business by learning the know-how’s of the business!   This week, we welcome Liam Brennan, Co-Founder of BusterBox. BusterBox is a dog subscription business that sends out a themed box of healthy treats and fun toys to thousands of happy dogs every month across Ireland and the UK. Liam also trains and helps hundreds of subscription box owners scale up and build their dream business through his Subscription Box Experts Program.   Some of the topics we discuss are: What is BusterBox: Learn how Liam Brennan ended up in the subscription world and how he started BusterBox. Stay on the lookout: What are some of the main struggles subscription box businesses are seeing Incentivize your customers: What are some main ways to increase retention and reduce churn. Including some tips to using discounts and incentives to your favor! Analyze and optimize: What are the most important metrics subscription brands should track and much more!     Resources: BusterBox Subscription Box Experts Program. Bold Commerce     The Own Your Commerce Podcast is brought to you by Bold Commerce. Learn more about how to generate recurring revenue for your business by adding subscriptions to checkout. Click here to learn more.

Say Hello to Noibu and Good-Bye to Website Errors! Noibu allows retailers to detect, prioritize and resolve revenue errors on your shop that's directly impacting revenue. They serve some of the largest retail brands around the world including Avon, Champion, Guess and more. In this fascinating episode we unpack the importance of detecting and resolving ecommerce errors and the MASSIVE revenue impact it can have on a brand's website.  Learn how to detect, prioritize and resolve revenue impacting errors on your ecommerce website. Some of the topics we discuss are: What is Noibu?: Get to know this week’s guest and how they resolve critical ecommerce errors You don't have errors right? It's not about things you do wrong, with thousands of different devices, browsers, and other variables, there are customers not able to checkout on your shop right now.  A Quantifiable Solution: How are website errors causing revenue loss and are being overlooked? And why do bugs happen? Squash the Bug: How are top retailers in the ecommerce space able to detect and resolve revenue impacting errors on their websites? And why should you invest in tech-depth. Noi-Boarding: Interested in Noibu and what it can offer to your brand? Listen to this week’s episode now!