Podcast erika gutierres y viviana torres

CUSTOMER HANDBOOK Tania: Good morning Thank you for calling movistar I am Tania Quintero Who I speak to? Erika: Good morning Miss Quintero I am Erika Gutierrez Tania: Mrs. Gutierrez How can I help you? Erika: I usually receive my bill for $ 76,000 pesos per month but it turned out this month, came to $ 105,000 (hundred five thousand) pesos and don’t know why. Tania: Mrs. Erika Could you give me your ID? Erika: 1075265774 Tania: Mrs. GUTIERREZ Indeed your bill is worth $ 105,000 I will transfer the call to Viviana Torres from billing area who will provide the appropriate information. Erika: Sure. MUSICA INTERNO Tania: Hello Viviana I have here on line to Mrs. Erika Gutierrez and what happened is that this month increased her bill and she needs to know why. Her ID Number is 1075265774 Viviana: Ok. ACABA EL INTERNO – PONER MUSICA Viviana: Good morning Mrs. Erika Gutierrez (misses) This is Viviana from the billing department Erika: Good morning Viviana: Mrs. Erika actually get your bill in a larger amount this month as they have made the purchase of three new channels. Erika: what? But how? That must be my son Well thank you very much. Viviana: Can I help you in something else? Erika: No ma'am thank you very much Viana: Mrs. Erika thank you for calling movistar and you talked to Viviana Torres. Have a good day.

CUSTOMER HANDBOOK Tania: Good morning Thank you for calling movistar I am Tania Quintero Who I speak to? Erika: Good morning Miss Quintero I am Erika Gutierrez Tania: Mrs. Gutierrez How can I help you? Erika: I usually receive my bill for $ 76,000 pesos per month but it turned out this month, came to $ 105,000 (hundred five thousand) pesos and don’t know why. Tania: Mrs. Erika Could you give me your ID? Erika: 1075265774 Tania: Mrs. GUTIERREZ Indeed your bill is worth $ 105,000 I will transfer the call to Viviana Torres from billing area who will provide the appropriate information. Erika: Sure. MUSICA INTERNO Tania: Hello Viviana I have here on line to Mrs. Erika Gutierrez and what happened is that this month increased her bill and she needs to know why. Her ID Number is 1075265774 Viviana: Ok. ACABA EL INTERNO – PONER MUSICA Viviana: Good morning Mrs. Erika Gutierrez (misses) This is Viviana from the billing department Erika: Good morning Viviana: Mrs. Erika actually get your bill in a larger amount this month as they have made the purchase of three new channels. Erika: what? But how? That must be my son Well thank you very much. Viviana: Can I help you in something else? Erika: No ma'am thank you very much Viana: Mrs. Erika thank you for calling movistar and you talked to Viviana Torres. Have a good day.

CUSTOMER HANDBOOK Tania: Good morning Thank you for calling movistar I am Tania Quintero Who I speak to? Erika: Good morning Miss Quintero I am Erika Gutierrez Tania: Mrs. Gutierrez How can I help you? Erika: I usually receive my bill for $ 76,000 pesos per month but it turned out this month, came to $ 105,000 (hundred five thousand) pesos and don’t know why. Tania: Mrs. Erika Could you give me your ID? Erika: 1075265774 Tania: Mrs. GUTIERREZ Indeed your bill is worth $ 105,000 I will transfer the call to Viviana Torres from billing area who will provide the appropriate information. Erika: Sure. MUSICA INTERNO Tania: Hello Viviana I have here on line to Mrs. Erika Gutierrez and what happened is that this month increased her bill and she needs to know why. Her ID Number is 1075265774 Viviana: Ok. ACABA EL INTERNO – PONER MUSICA Viviana: Good morning Mrs. Erika Gutierrez (misses) This is Viviana from the billing department Erika: Good morning Viviana: Mrs. Erika actually get your bill in a larger amount this month as they have made the purchase of three new channels. Erika: what? But how? That must be my son Well thank you very much. Viviana: Can I help you in something else? Erika: No ma'am thank you very much Viana: Mrs. Erika thank you for calling movistar and you talked to Viviana Torres. Have a good day.