PwC's Australian Retail & Consumer Outlook

Have you noticed how banks have become more like retail stores both physically and online? How has technology helped brands try to get a single view of their customers across multiple channels? Yuri Smolyar speaks with PwC’s Stuart Harker and Richard Blundell about some of the key changes that have occurred in the financial services sector as a result of the ongoing transformation occurring to retail and consumer companies.  

Will Kingston explains how the emotional side of pricing has affected Uber, Mercedes, German retailer Pratiker and SouthWest Airlines, and what it might mean for your pricing strategy.

In our last episode we looked at what it means to be a customer first business. In this episode Will Kingston and Ben Frederiksen from our Customer practice discuss how management of retail staff can hold the key to great customer experience.

Many consumer businesses talk about being customer centric, but what does that actually mean? Ben Frederiksen and Will Kingston from PwC's Customer team explore how retailers and consumer goods suppliers can really put the customer first.

Change is rapid in retail and consumer goods so PwC's industry team regularly meets up to identify the trends they are seeing in their clients' businesses. Hear what our leaders think are going to be the big bets that the industry will make over the next year or so.

The recent China Free Trade Agreement with Australia has captured the headlines but Australia has FTAs with many other countries. An estimated 55% of businesses are leaving money on the table by not making the most of them. Join Bill Cole from our International Trade & Excise team and Chris Warry from our Retail & Consumer team to get the essentials on FTAs.

Traditional customer loyalty schemes cost a lot to run and businesses are questioning whether they are worth it. PwC Digital Services Director Richard Blundell explains what the next generation of loyalty schemes will look like and what benefits they bring to business and customers.  

Serving to the always on, always connected customer requires real time, accurate visibility of inventory throughout the Supply Chain. Chris Warry explains the growing use of RFID by American and European retailers and how they are trying to achieve this, which Australian retailers businesses should have RFID on their radar and what they can do to start their journey.

PwC tax specialists Peter Konadaris and David Earl explain the Australian Tax Office's Trusted Trader program and how businesses, including consumer goods importers, can benefit.  

The Australian food and grocery code of conduct was established earlier this year and is a legally enforceable but voluntary prescribed code of practice that all the major retailers have signed up to and are working to achieve full compliance within 12 months. PwC's Richard Blundell and Chris Warry discuss what it is and what impact it is set to have on the broader retail and consumer market.  

PwC recently launched its latest Connected Retail publication 'Connecting With Tomorrow's Customer ... Now'. In this podcast Shannon Orbons and Richard Blundell discuss how tomorrow's customer will behave, and techniques for retailers to engage with them.

Discount grocers like Aldi and Costco are having tremendous success in the Australian market. PwC's Richard Blundell and Chris Warry discuss why their business model is helping them take market share and what the traditional grocers might do to respond.    

PwC launches its regular discussion on topical issues in Australian retail. In this first episode, host Keith Thompson talks to Richard Blundell and Chris Warry about the overall market.