Social Impact CX

In Episode 39, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.

In Episode 38, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about getting executive buy-in for customer experience programs and journey mapping work.

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey mapping workshops.

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey maps as a tool for your CX program. Part 1 of 3.

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and design concepts. What is co-creation? What is the difference between service design and design thinking? How do you get buy-in from leadership? Listen to Part 2 of the conversation now.

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and journeys. What is service design? How is it similar to and different from customer experience? Listen to Part 1 of the conversation now.

Our host, John Corrigan, continues his conversation with Sabine Harnau of From Scratch Communications in Amsterdam about the cultural differences and CX.

Our host, John Corrigan, talks with Sabine Harnau of From Scratch Communications in Amsterdam about the importance of understanding cultural differences.

In Episode 30, John Corrigan talks with Melinda Tuan of Fund for Shared Insight, a funder collaborative working to improve philanthropy through better insights and feedback. Part 2 of 2.

In Episode 29, John Corrigan talks with Melinda Tuan of Fund for Shared Insight, a funder collaborative working to improve philanthropy through better insights and feedback. Part 1 of 2.

Episode 28 - Extra Scoop: Social Business by Social Impact CX

In Episode 27, John answers key questions like: - What is a social business? - What is social entrepreneurship? - How do you have a social mission and build a profitable business?

Part 2 of John Corrigan's conversation with Ann Mei Chang, author of Lean Impact.

Part 1 of John Corrigan's conversation with Ann Mei Chang, author of Lean Impact.

Episode 24 – UX & CX: Research by Social Impact CX

Episode 23 - UX & CX: Culture and Getting Started by Social Impact CX

Episode 22 - UX & CX: Design is a Team Sport by Social Impact CX

Episode 21 - A Year of SocialImpactCX by Social Impact CX

Episode 20 - Journey Maps by Social Impact CX