Spill the IT

In this episode Graham, Dan, and Frank delve into the importance of service and price transparency in managed IT services for SaaS and e-commerce businesses. They discuss how Fasthosts Proactive positions itself as a partner to its clients, ensuring clarity and security in pricing while providing tailored support to help businesses navigate their growth and avoid unexpected costs, particularly during migrations or peak operational periods.

In this episode Graham, Frank, and Gary explore the intricacies of customer onboarding and migration in IT infrastructure. They discuss the challenges customers face when transitioning from hyperscalers, emphasising the importance of personalised support, security measures, and effective communication to ensure a seamless business-as-usual environment during these changes. The conversation highlights how Fasthosts Proactive's hands-on approach and commitment to transparency set them apart in the industry.

In this episode Graham, Dan, and Gary dive into the intricacies of cost awareness in SaaS businesses, exploring the evolving pricing models, the importance of reliability versus cost, and the significance of observability in managing cloud infrastructure. They emphasise practical approaches over jargon, offering insights into storage options, database management, and the balance between functionality and cost-effectiveness in IT decision-making.

In this episode the team discusses the complexities of cost management in SaaS and e-commerce businesses, exploring how cloud infrastructure impacts expenses and the importance of architectural decisions. They also examine the cultural shifts required for companies transitioning to a managed service provider model and the need for transparency and flexibility in pricing strategies.

Graham, Gary, and Dan dive into the concept of autoscaling for IT infrastructure, exploring both its advantages and potential downsides. While highlighting the benefits, such as cost efficiency and resource optimisation, they emphasise the complexities and challenges of implementing autoscaling, including the importance of setting precise triggers, managing data consistency, and ensuring security measures, offering insights into how Fasthosts Proactive addresses these concerns for their clients.

Our Partnerships team reveal our new Refer & Earn programme for businesses who work with other businesses. From developers to consultants many B2B businesses support others and witness their IT infrastructure, performance and growth issues. Referring them to ProActive to solve those challenges not only helps drive positive change and growth within those businesses but also opens up a revenue opportunity for the referrer. 

Fasthosts Partnerships team walk us through the journey our Partner Programme has taken since it’s inception. Revealing the benefits both commercial and financial that our Partners enjoy and the variety of businesses who find value in joining the team discuss how utilising our experience and existing customer network is a win-win for everyone involved.

CEO Simon Yeoman takes us deeper into the sustainability ethos of Fasthosts ProActive from our Tier IV data centre in Worcester. What does the future look like and how prepared are we?

Forensic investigator business Aurora Insights talks to us at our Data Centre in Worcester about the evolution of their business, its specialist services and the impact they have on complex and important industry standards and consumer experiences. A fascinating look behind the scenes with a ProActive customer.

Giant hyperscalers offer auto-scaling positioned as a business enabler so why don’t we offer it? Our team discuss the recent auto-scaling disasters in the press for SMBs and why our approach is to create a bespoke design for their end state that prepares for growth. So whether our customers suddenly need next year's platform tomorrow, or in incremental stages our solutions allow them to prepare for the future without big investment and with the confidence we can deliver that seamlessly.

Specialist EDI integration experts Xentian Group reveal some of the complex challenges and exciting solutions supply chains globally and very locally experience, As an SMB this podcast opens your eyes to the innovation and support available that truly enables business transformation and success with the right partners.

Our team discuss their experiences working with Ecommerce businesses from start-ups to market leaders and the unexpected and potentially hazardous lessons in business continuity and scaling we’ve navigated through with our customers. For SMBs this real-world, practical advice and insight from our team is invaluable to any business transacting online.

Our CEO, Simon Yeoman talks about the customer care and onboarding process businesses can expect when they choose Fasthosts ProActive. From initial discovery to onboarding and beyond, we get to know our customers’ unique needs and challenges, so we can design a solution and service to support them every step of the way.

In this episode of ‘Spill the IT’, our Solutions Consultant, Gary Bliss, and BDM, Tom Thompson, dive into what separates Fasthosts ProActive from the competition. From our transparent billing and clear cost structure, to our highly personal customer service and sales approach, we explore how choosing ProActive can save SMEs time and money when it comes to their cloud and IT infrastructure.

Our two ProActive 'carebears' talk about one of our biggest differentiators - personal service. Most businesses don't have the ability to observe network bandwidth, CPU utilisation and memory resources or manage them proactively. In this episode we talk through how the personal ProActive approach enabled one customer to launch his new business with a secure, cost efficient and scalable infrastructure solution structured to enable smooth growth when they need it.

Our very own Information Security Manager CJ talks about bringing employees with you on a journey to better business security and makes the surprising connection between security and tiling floors - but hey, who doesn’t love a good analogy?

The impact of data centres on the environment is a hot topic. CEO Simon Yeoman sits down with us and discusses how Fasthosts ProActive delivered a state-of-the-art data centre focused on sustainability.

Simon Yeoman, CEO of Fasthosts ProActive explains what’s critical to understand about data centres from a commercial point of view for SMBs and what our Tier IV certification uniquely delivers for our customers.

Our Head of Data Centre Fabrics, George Daly talks us through our Tier IV data centre technology, what the massive migration between data centres entailed and what that means for SMBs both technically and commercially. Buckle up this is fascinating.

Our Lead Architect, Head of Systems Engineering and CEO discuss application migration to the cloud. From managing a great discovery conversation to the skills, security and management concerns businesses face before, during and afterwards – our team give their highly experienced perspectives.