Podcast
The Call Center Show (mp3)
19
4
The Call Center Show is a one (1) hour, once a week informative discussion about the BPO industry in the eyes of call center supervisor, JM Cruz with the help co-hosts Ella Singh and Joms Fontanilla. An alternative no holds barred, no BS, no sugar coating hour about the call center culture in the Philippines tailored for CALL CENTER AGENTS. The show will focus on the lives of call center agents in the Philippines, their lifestyle, daily lives inside and outside of work, grievances, and how they touch the lives of others outside the BPO industry.
The Call Center Show is a one (1) hour, once a week informative discussion about the BPO industry in the eyes of call center supervisor, JM Cruz with the help co-hosts Ella Singh and Joms Fontanilla. An alternative no holds barred, no BS, no sugar coating hour about the call center culture in the Philippines tailored for CALL CENTER AGENTS. The show will focus on the lives of call center agents in the Philippines, their lifestyle, daily lives inside and outside of work, grievances, and how they touch the lives of others outside the BPO industry.
CCS S06E13: The Year That Was
Episode in
The Call Center Show (mp3)
On the final episode of The Call Center Show, Jm, Joms and Dyna look back at 2014.
20:49
CCS S06E12: December Kups Moves (Season Ender)
Episode in
The Call Center Show (mp3)
The whole gang is back to end the season with a bang for another round of call center talk concerning 13th month pay and December Hoppers. In addition, the guys celebrate Dyna's 1st year anniversary on the show. Lastly, the gang plays the integrity game with a twist--- a lot of booze! All these and more in our 12th offering for the season.
44:22
CCS S06E11: Dick Moves
Episode in
The Call Center Show (mp3)
The gang is back to talk about the Dick Moves that they encounter in the company, also HR Guy answers a question from an agent asking for a raise. All this and more on this episode of The Call Center Show.
41:04
CCS S06E10: Call Center Orgy
Episode in
The Call Center Show (mp3)
The gang is back for another round of call center talk concerning one of the things agents look forward to--- office organizations. Listen in on their conversations as they discuss samples of common interest organizations and preferred clubs. HR Guy also answers an inquiry on a case concerning termination due to releasing calls.
30:55
CCS S06E09: Maputing Cooking ala TCCS
Episode in
The Call Center Show (mp3)
The whole gang is back once again to feature Youtube sensation and Tagalog-Speaking Aussie, Chris "Maputing Cooking" Urbano and his love for our native land and culture, including Pinoy street food. Witness his interaction with Filipino Call Center agents and learn how he once became a call center agent himself. See how he braves the challenge of speaking Pinoy tongue twisters versus the TCCS hosts themselves! All these and more in our 9th offering for the season.
31:37
CCS S06E08: Watch Your Post
Episode in
The Call Center Show (mp3)
Once again the gang is back for another week of call center talk concerning one of the things that they are most associated with... social media. Have a quick look as they discuss what are the worst and most common boo boos in social media posting. All these and more on their 8th offering of the season.
33:09
CCS S06E07: What’s Your Poison?
Episode in
The Call Center Show (mp3)
The gang is back once more to talk about one of the Call Center agents' must-haves: cocktails. A couple of recipes for kickass cocktails were shared by our guest. HR Guy also answers queries on SSS Maternity Leave. All these and more in our 7th offering for the season.
38:52
CCS S06E06: Current Fashion Trends
Episode in
The Call Center Show (mp3)
The gang is back to discuss fashion--- current fashion trends such as skinny jeans and short shorts, and health implications on men associated with skinny jeans, with the help of one of the hosts of Two Girls One Cup, actress Max Eigenmann! HR Guy also answers queries on Overtime. All these and more in our 6th offering for the season.
35:54
CCS S06E05: JM's Surprise Birthday Bash
Episode in
The Call Center Show (mp3)
Find out how the whole gang pulled off a surprise birthday episode for JM, with the admins and other hosts as accomplices. HR Guy answers inquiries on VTO. A whole lot more is in store for you in our 5th episode for the season.
31:06
CCS S06E04: Vices vs. Hobbies
Episode in
The Call Center Show (mp3)
Find out how Call Center employees spend their free time, how much they are willing to spend for their hobbies and how to differentiate between that and vices. HR Guy answers an inquiry on the act of exercising due diligence in order to protect the welfare of employees. All these and more in our fourth offering for the season.
33:42
CCS S06E03: Aegis Malaysia Ad Mocks the Philippines
Episode in
The Call Center Show (mp3)
Derwin Parfan, a BPO Executive in one of the largest BPO companies in the Philippines, answers Aegis Malaysia’s video point by point. HR Guy is back to answer an inquiry on final pay and overtime. All these and more in our third offering for the season.
30:38
CCS S06E02: Best Motmot in Town
Episode in
The Call Center Show (mp3)
Find out what Call Center employees think about the controversial/taboo topic of motels (or "motmot", in colloquial terms). What makes the best "motmot"? Is it the glass ceiling or its lack thereof? All these and much more in our second offering for the season.
32:04
CCS S06E01: Noong Agent Pa Kami...
Episode in
The Call Center Show (mp3)
The whole gang is back to relive their best experiences as agents, most unforgettable calls, and even their "intent to lie and use SL as reason for your absence" --- all while Dyna takes a swig. During Season 2, we found out how many shots of rum it took to make JM drunk. This time it’s Dyna’s turn! Will she beat JM's record? All these and much more in the show's first offering for the season.
29:17
CCS S05E12: Buwan Ng Wika
Episode in
The Call Center Show (mp3)
The gang is back to end the season with a bang. The show serves as a throwback to last year's Linggo ng Wika Episode where the hosts were asked to translate curse words and titles of Season 5 episodes to Tagalog, but this time with a different twist as the hosts take a shot of Tequila for every English word uttered. Orca, a band composed mostly of Call Center employees, also graces the show with a guesting. All these and more in our last offering for the season.a
50:49
CCS S05E11: Identity Crisis: Coming Out In The Open
Episode in
The Call Center Show (mp3)
The whole gang caters to a hot topic this week: the LGBT community- one of the “misunderstood” segments of Philippine society. Questions regarding the LGBT (how open companies are with their efforts to ensure LGBTs are welcomed, how to tell someone of the same sex that you like him/her more than a friend and how strong a person's gaydar) were answered. HR Guy also discusses SSS sickness reimbursements and the Magna Carta for women. All these and more in our 11th offering for this season.
36:15
CCS S05E09: Let's Get Physical: Indoor and Outdoor Activities
Episode in
The Call Center Show (mp3)
The whole gang is back to discuss both indoor and outdoor activities for call center agents. In this particular episode, the guys talk about Brazilian Jiu Jitsu, with some techniques shared by a Jiu Jitsu master. HR Guy answers questions coming from a trainee. All these and more in this wacky but informative episode.
25:50
CCS S05E08: Value of Savings for the Rainy Days
Episode in
The Call Center Show (mp3)
The whole gang is back to talk about the importance of saving for the rainy days and gives 7 reasons why agents need to save money. HR guy also answers queries on SSS contributions not being remitted by an employer. All these and more in our 8th offering for this season.
29:23
CCS S05E07: Work-Life Balance
Episode in
The Call Center Show (mp3)
Do you always end up taking your work home? What strategies do you employ to achieve a work-life balance? Does your company advocate it? What do you need to do when the promised backpay gets delayed? Tune in as we answer all these questions in our 7th offering for this season.
44:13
CCS S05E06: Call Center Politics
Episode in
The Call Center Show (mp3)
What is office politics in the eyes of a call center employee? What are the signs that office politics is not healthy? The gang shares seven habits to win in office politics. In addition to this, HR guy gives advice to a sender who feels that politics might be involved in his pending regularization. All these and more in our 6th offering for the season.
49:19
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