The Lodging Leaders Podcast: Powerful Business Str

Keith is an award winning hospitality executive specializing in all phases of hotel and restaurant development from concept creation through opening.  Having developed over 10 highly successful bar and restaurant concepts inside hotels, he understands how to retain guests and draw locals back into hotels for amazing experiences. With his broad depth of knowledge he helps owners and developers achieve sustainability in today’s’ competitive landscape. Keith credits having spent significant hours of endurance training to compete in IronMan and long distance cycling events, saying, “I applied the same mental focus and determination that I have when competing into hotel operations, and found great success”. Endurance Management Group, LLC was born from this same philosophy, where we are business partners through every detail, to ensure we have alignment from owners to operators to the associates closest to our guests. In This Episode, Keith Reveals: The concept behind his company, Endurance Management Group, and who he serves. How he would approach a rebrand of a restaurant and how to determine the right fit for cuisine, price point, branding, etc. How social media has become vital in business, creative ways to use social media, and whether there is a return on investment. How to attract more locals to you hotel restaurant or bar, how to bridge the gap between the restaurant and the front desk, and turn your hotel staff into marketing ambassadors. The most common mistakes hotels make with respect to their F&B, and Keith reveals one action listeners can take immediately to move the needle. Resources & Links Keith Halfmann keith@endurancemanagementgroup.com LinkedIn Endurance Management Group Website LinkedIn Instagram Twitter YouTube Phone:  +1 414-899-8578 Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 141 | Upping Your F&B Game with Keith Halfmann appeared first on LodgingLeaders.

Today’s show is going to be a little different. Several weeks ago, I reached out to my email list to ask industry folks to share a crazy hotel story. I’m sure most of us have dozens. Some hilarious, some heartwarming, and some may be downright disturbing. I got a lot of great responses, and this episode will include 6 of them. I’d love to do a show like this on a regular basis, so if you have a funny story, please share it with me. You can schedule a call with me at lodgingleaders.com/call, or if you story is less than 90 seconds, just leave me a voice mail at lodgingleaders.com/message. In This Episode, You’ll Hear Stories From: Blanche Garcia Rupesh Patel Anne Boon Shep Hyken David Lund Howard Feiertag Resources & Links   Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 140 | Crazy Hotel Stories by Industry Professionals appeared first on LodgingLeaders.

Raj Singh is a Product Design expert from a family of hoteliers, and CEO at Go Moment, a company dedicated to making customer service instant. Go Moment’s Ivy is the world’s leading automated customer service platform for hotels. Raj brings cross-discipline design, technology, and marketing experience from hundreds of large scale technology projects for leading brands like Virgin, Lady Gaga, and HEB Grocery Company. Blending his expertise in UX and market research, Raj works alongside leaders in hospitality to address the industry’s needs using next-generation technologies like Artificial Intelligence, automation, and IoT. In partnership with IBM Watson, Go Moment’s Ivy platform automates 75% of guest communication and is currently available to millions of hotel guests. In This Episode, Raj Reveals: What Go Moment’s flagship product Ivy is all about and how it works. How guests opt in to the service, whether the platform integrates with the hotel’s PMS, and whether integration is required. How Ivy proactively checks in with the guest mid stay, and ultimately, how it can lead to an increase of favorable guest reviews. How quickly can they deploy a new client, whether they offer any analytics, and of course, what the typical cost is for their service. Resources & Links Raj Singh raj@gomoment.com LinkedIn Go Moment Website Twitter Facebook Phone:  +1 (800) 701-0414 Mentioned in this Episode Ivy for Hotels – Product Video (2 minutes) Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 139 | Engage Your Guests in Real Time Using Artificial Intelligence with Raj Singh appeared first on LodgingLeaders.

Robert Wallis is Director of Sales and Operations at Case Goods Refinishing. He came from a family of academics, but 25 years ago, after completing a master’s degree, he realized his passion was not in academics, but rather in working with his hands. He believes the predominant industry practice of letting case goods and public area wood furniture steadily deteriorate to prematurely end up in a landfill neither makes sense environmentally nor as a hospitality best practice. To keep case goods looking great all the time, and to extend their lifespan, is both attainable and fiscally responsible. It was this conviction that led Robert to develop, over five years, the green processes and business model that makes this possible. Robert grew up in Sao Paulo, Brazil, graduated from The University of California at Berkeley in 1983 and earned a master’s degree from Regent University in 1990. In This Episode, Robert Reveals: What case goods are, how often hotels typically purchase or replace them, and other areas of a hotel where refinishing makes sense. How case goods are typically maintained in hotels, and how those solutions can reduce the quality and longevity of the products. The process of case goods refinishing, whether the repairs are noisy or create toxic fumes, and generally speaking, how long until they can sell their newly refinished rooms. The consequences for not maintaining case goods, how brands often treat this area, and whether a lack of attention on case goods can lead to lower scores and ultimately lower profitability. The general costs per room for case goods refinishing, and how that compares to the cost of replacing them. Resources & Links Robert Wallis robert@casegoodsrefinishing.com LinkedIn Case Goods Refinishing Website Phone:  757-617-4459 Mentioned in this Episode Case Goods Refinishing Video (6 minutes) Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 138 | The Business Case for Case Goods Refinishing with Robert Wallis appeared first on LodgingLeaders.

Buddy is the former Director of Florida’s State Fire Marshal’s Office and is internationally known as a fire safety expert. He earned a BA in Economics from Florida Atlantic University, and a MBA from Nova Southeastern University. Buddy first entered the fire service in 1961 with the New River Fire Department in the Ft. Lauderdale, Florida area. He entered the U.S. Army in 1966, and served in Viet Nam where he was awarded the Bronze Star with “V” Device for Valor and First Oak Leaf Cluster. While stationed in Germany, Captain Dewar performed arson investigations throughout Europe. After leaving the U.S. Army in 1972, he became a member of the Plantation Fire Department where he served as a Battalion Chief. He began his tenure with the State Fire Marshal’s office as a Florida State Fire College Instructor in 1976, later becoming Superintendent of the Florida State Fire College in 1979, and Director of the State Fire Marshal’s Office in 1981 where he served until 1989. Buddy then worked for the National Fire Sprinkler Association for 26 years and retired as Vice President in 2015. He now serves as a fire safety consultant. In This Episode, Buddy Reveals: What may have gone wrong during the fire that consumed the Hilton Sonoma Wine Country Hotel in Santa Rosa, CA on the evening of October 8-9, 2017. The fire safety measures a hotel is required to implement, where fire codes come from, and whether properties are ever grandfathered in to avoid compliance with new code requirements and laws. How often fire safety inspections should take place to ensure the equipment is fully functional, how often a hotel should review their emergency plans, and provide staff training. Some of the less obvious things a hotel may do to put their guests and staff at risk, including exceeding occupancy load limits, blocking exits and passageways, and altering a building without permits. Some of the things that he does as a guest to ensure he’s safe when he visits a new property. Resources & Links Buddy Dewar gr8bud@aol.com LinkedIn Mentioned in this Episode LL136 – Escaping the Hilton Sonoma Wine Country Fire with Jon Petz Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 137 | Hotel Fire Safety and Prevention with Buddy Dewar appeared first on LodgingLeaders.

Jon is a motivational keynote speaker who works with organizations who want to create a culture of peak performance backed by purpose and passion. As an opening Keynote speaker, closing keynote speaker or combination of keynote and conference emcee, his quality, customization and energy is unsurpassed. Jon holds a Bachelors Degree in Communications Systems Management and Interpersonal Communications from Ohio University. In This Episode, Jon Reveals: His recent experience as a guest at the Hilton Sonoma Wine Country hotel in Santa Rosa, CA on the evening of October 8-9, 2017. That night, Jon was one of many hotel guests completely unaware of a rapidly developing emergency in which 200 acres of burning wildfires, progressed to 20,000 acres in an unprecedented amount of time. In the end, the hotel burned to the ground. While no fatalities were reported, after hearing Jon’s detailed accounting of his experience, and the lack of support he and other guests received during the evacuation, it’s a miracle that all survived. Resources & Links Hilton Sonoma Wine Country Hotel, Santa Rosa, CA Photo Credit: San Francisco Chronicle Jon Petz jon@jonpetz.com LinkedIn Twitter YouTube Facebook Phone: (877) 457-3981 Jon’s Blog Post Escaping the Hilton Sonoma Wine Country Fire. What I did, learned and would change. Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 136 | Escaping the Hilton Sonoma Fire with Jon Petz appeared first on LodgingLeaders.

John Carpenter has been in recruiting for 7 years, two years of recruiting semi-pro/college basketball players, and 5 years in the hospitality industry. He currently serves as Hotel Division Executive Recruiter and Vice President of Operations at Snelling Hospitality in Akron, Ohio. In This Episode, John Reveals: What you should expect when working with a good recruiter, both as a candidate and as a hotelier, why transparency is so important, and what separates a good recruiter from an average or bad one. How working with a recruiter could actually be the way to YOUR next job. Best practices for dealing with candidates, what he looks for when vetting candidates for a hotel client, and why the candidate AND employee experience is just as important as the guest experience. The prices you can expect to pay for Snelling Hospitality’s executive recruiting services. Get a FREE Resume CritiqueBy an Experienced Hospitality Industry Executive Recruiter Resources & Links John Carpenter john@snellinghospitality.com LinkedIn Phone: (330) 836-9901 ext 211 Snelling Hospitality Website Facebook page Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 135 | Hospitality Recruiting Best Practices with John Carpenter appeared first on LodgingLeaders.

Gene Hammett works with companies to discover new strategies for growth. From small businesses to large corporations, he presents his ideas on becoming THE choice, not a choice, and unleashing the entrepreneurial spirit by activating internal brand ambassadors for companies. Gene’s podcast, Leaders in the Trenches, has been recognized by Inc. and Entrepreneur for its insight on marketing and sales leadership. Gene is also the author of The Trap of Success: A Brutally Candid Guide to Overcoming Your Fears, Finding Significance, and Achieving Profound Success. A regular contributor to Entrepreneur, Gene has also been featured in Forbes, Success, Business Insider, and Inc. In This Episode, Gene Reveals: A pivotal moment is his career where he lost $3 million overnight in a contract gone bad, and how that profound experience changed the course of his life. How he would coach a hotelier to become a leader within their property, their community and the industry. What his book, the trap of success, is about and who he wrote it for.   Resources & Links gene@leadersinthetrenches.com Twitter Facebook LinkedIn Instagram Podcast: Leaders in the Trenches 2897 N. Druid Hills Rd, #188 Atlanta, GA 30329 Phone: 678-242-9957 The Trap of Success: A Brutally Candid Guide to Overcoming Your Fears, Finding Significance, and Attaining Profound Success Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 134 | The Trap of Success with Gene Hammett appeared first on LodgingLeaders.

Lucinda Hart, CAE, MBA, has over 22 years of association management and customer service experience in the areas of human resources, certification, membership, chapter relations, conferences/trade shows, nonprofit legal issues, and governance and administration. As HFTP Chief Operations Officer, Lucinda is responsible for the day-to-day operations of the association, managing 30 staff members, as well as representing HFTP at numerous industry global events. Lucinda received her Bachelor of Arts in Human Resource Management and her Master of Business Administration in Organizational Leadership and Management from Concordia University Texas. She is also a Certified Association Executive (CAE). Lucinda was awarded the Professional Excellence Award from the Texas Society of Association Executives (TSAE). She serves as a mentor for Leadership TSAE and Concordia University Texas. Hospitality Financial and Technology Professionals (HFTP®) established in 1952, is an international, nonprofit association, headquartered in Austin, Texas, USA, with offices in Hong Kong, United Kingdom and the Netherlands. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with members and stakeholders spanning across the globe. HFTP uniquely understands the industry’s pressing issues and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. It does this via its expert networks, research, certification programs, information resources and conferences/events such as HITEC. HFTP also owns the world’s only hospitality-specific search engine, PineappleSearch.com. In This Episode, Lucinda Reveals: What GDPR is, what kinds of data are included in these guidelines, and when it goes into effect. How GDPR will impact multinational companies operating within and out of the EU, and why hotels in the United States need to be aware of it. The role of Data Protection Officer (DPO) and how a hotel can determine if they need one. Who might be responsible if their is a data breach, and the type of fines you can expect if you’re found to be non-compliant. Resources & Links Lucinda Hart lucinda@hftp.org LinkedIn Hospitality Financial and Technology Professionals (HFTP) HFTP Website Pineapple Search Engine Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 133 | GDPR Compliance with HFTP COO Lucinda Hart appeared first on LodgingLeaders.

Chip is a hospitality veteran and he’s been serving the industry for more than 30 years. He’s done it all – from washing dishes, to the front desk, Assistant GM, General Manager, Sales Manager, COO, CDO, VP and more. For over 20 years, Chip served America’s Best Franchising as the brand grew from just a few properties to a portfolio of nearly 300. After ABF was acquired by Vantage Hospitality a couple years ago, Chip began his hospitality consultancy, and he has helped multiple development and management groups not only grow profits, but identify key areas for improvement. In This Episode, Chip Reveals: What worked for hoteliers 10-20 years ago won’t work in today’s world, from a younger generation of travelers, to new technologies, to stiffer competition. How he approaches a new consulting opportunity, what he looks at, and how he uncovers the nuggets of gold that will separate his new client from the competition. The importance of observing how the leadership interacts with the staff, as well as the guests, to get a feel for the heart of the property and establish a baseline for the property to build upon. Why he starts by focusing on the things a hotel is doing well, finding ways to tweak them to make it even better, then addresses the areas that need improvement in a practical, actionable way, so the hotel can not only implement them, they have the tools and action plan to carry that out long after his assignment is complete. Resources & Links chip@chipelbers.com Chip’s Website Chip on LinkedIn Chip on Twitter Chip on Facebook Mobile: (404) 202-8377 Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 132 | Practical Hospitality Consulting for Today’s Hotelier with Chip Elbers appeared first on LodgingLeaders.

Born and raised in Rhode Island, Holly began her hospitality journey at the age of 13 as a housekeeper. Like many hoteliers, she slowly worked her way up through the ranks. By the age of 30, she was managing a hotel, and by 33, she became the General Manager at a Hampton Inn. Today, Holly is a full time mom and chief educator at Lets Rock the Hotel. In This Episode, Holly Reveals: Her favorite customer success story, and she shares a difficult guest situation and how she dealt with it. Some tips on how hotels can maximize their revenue strategies, what key metrics she looks at, and in her opinion, where the GM come into this picture. How hotels can gain more brand-loyal customers, even when the guests comes in via an OTA. Something she sees hotel managers and owners getting bogged down with that they could easily delegate, but choose not to. Her course, lets rock the hotel, which is a 9-module program for aspiring hotel general managers on how to effectively communicate, delegate and manage priorities to achieve management success. Download the FREE Guide15 Must Ask Interview Questions When Hiring for Front Desk Agents Resources & Links Holly Arora holly@letsrockthehotel.com LinkedIn Lets Rock The Hotel Website tel: +1 650-466-8825 FREE Download: 15 Must Ask Interview Questions When Hiring for Front Desk Agents Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 131 | Let’s Rock the Hotel with Holly Arora appeared first on LodgingLeaders.

William D. Frye, Ph.D., CHE, CHO, CHIA is an Associate Professor and Program Coordinator at Niagara University’s College of Hospitality and Tourism Management and a doctoral graduate from the School of Hotel, Restaurant, and Recreation Management at The Pennsylvania State University. He teaches classes in hotel and resort management, hospitality and tourism law, and club management, and is the professor in charge of Niagara University’s club management and Disney internship programs. He holds a Master of Hospitality Management degree from the Conrad N. Hilton College of Hotel & Restaurant Management at the University of Houston. Dr. Frye has earned the designation of Certified Hospitality Educator from the Education Institute of the American Hotel & Lodging Association. He also serves as the editor of the Electronic Journal of Hospitality Legal, Safety and Security Research. In 2008, he co-authored a textbook, Managing Housekeeping Operations, available from the Educational Institute of the American Hotel & Lodging Association. With over 30 years management experience, Dr. Frye has been associated with the hospitality industry for the past 24 years, primarily in hotel operations and hospitality education. Previously he was the general manager of a resort lodging property in Taos, New Mexico. He has also been employed previously by the Sonesta Hotel Corporation, Wyndham Hotels & Resorts, Hilton Hotels, and Penn State Hospitality Services. In 2012, Dr. Frye became only the 10 th recipient to receive the “Raphael Kavanaugh Champion of Education Award” conferred by the International Council on Hotel, Restaurant, and Institutional Education. In 2015 he was presented the prestigious “Anthony G. Marshall Award” by the American Hotel & Lodging Educational Institute. This award recognizes an individual who has made significant long-term contributions to the hospitality industry in educating future leaders. In This Episode, Bill Reveals: The various types of theft in hotels, who steals more – guests or the employees – and Bill reveals the strangest thing he has heard about being stolen from a hotel. That hotels owe a duty of reasonable care, and how that can change depending on the type of person on property, e.g. guests, employees and trespassers. The invisible threats like carbon monoxide poisoning and Legionnaires disease, what can cause it, and what you can do to prevent it. What an attractive nuisance is, things like the huge snow plow mound that can build up on property, how they can become a safety issue, and how the property can be liable if they don’t take steps to prevent or police it. Examples of blatant negligence he’s seen or heard about over the course of his career, and he shares examples of less obvious situations where a hotel could be deemed negligent. How to handle suicides at a hotel so that you minimize the impact on other guests without disturbing the scene for a police investigation. Resources & Links wfrye@niagara.edu Niagara University Website Bill on LinkedIn Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 130 | Hotel Safety and Security with Bill Frye appeared first on LodgingLeaders.

Corey McCarthy is VP of Marketing for the digital workplace app Beekeeper, and she has nearly twenty years of experience in the hospitality industry. Serving as the Associate Publisher of Lodging Hospitality magazine, VP Sales at Hotel Interactive and founder of Testarossa Marketing, she has extensive insights into all facets of the hotel business. In This Episode, Corey Reveals: What Beekeeper is it, what problem it solves and how it works. That the platform includes apps for iOS and Android smartphones, as well as desktop computers, and how it can be integrated with an existing technologies like a Property Management System and Payroll software. Several operational use cases of ways the platform can improve communication throughout the entire organization, from upper management, to various departments, to individuals. Some of their new features like Inline Translation and Read receipts, and the impact these features are having on employees. The cost you can expect to pay for their product. Download the FREE GuideYour 31-Point Assessment to Ensure GDPR Compliance Resources & Links Corey McCarthy corey.mccarthy@beekeeper.io LinkedIn Beekeeper Website Facebook Twitter LinkedIn YouTube Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 129 | Improving Communication for Every Single Employee with Corey McCarthy appeared first on LodgingLeaders.

As a multi-unit hospitality veteran of 30+ years, Roger Miller has established himself as one of the hotel industry’s leading sales and marketing technical advisors who offers results-driven, sales & marketing expertise to the industry. He brings a depth of experience as a strategist, trainer, leader, coach, mentor and industry resource for full service, select service, extended stay, resort and independent brands. Roger has represented more than 225 properties ranging in size from 60 to 600 rooms and $2.5 billion in assets across 42 states. His depth of knowledge across brands includes Marriott/Starwood, Hilton, Hyatt, IHG and Choice Hotels. He also has extensive experience with convention, resort and boutique independent hotels. In This Episode, Roger Reveals: The challenges and opportunities in hospitality multi-unit sales & marketing support these days. The major factors for success in producing a strong, results-oriented, on-property sales & marketing team, and the major characteristics of a successful above-property support team. The major factors he looks at when recommending, or rejecting, a new development or acquisition project. What owners should focus on when choosing a hospitality ownership or management company. How he goes about analyzing and maximizing a hotel feasibility study to increase the value of that study. Resources & Links Roger A. Miller ramiller718@gmail.com LinkedIn Direct: (678) 360-8559 Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 128 | Leadership and Service Go Hand In Hand with Roger Miller appeared first on LodgingLeaders.

Kayla Barrett Curry is President of Organization Impact, LLC and is a member of the Society of Human Resources Management, American Society of Training and Development, Phi Kappa Phi Honor Society, and the National Association of Professional Women. She has over 25 years experience in both the corporate sector and non-profit market as Director of Organizational Strategy, Director of Human Resources and Director of Staff Development. Kayla’s experience allows her to walk alongside organizations to help them identify their people development needs, then helps them discover a hands-on approach that advances the organization’s vision. She is the author of “Leadership Shorts: Practical Tips When You Are at Wit’s End” and the Amazon #1 bestseller “The Complete Experience: Unlocking the Secrets of Online Reviews that Drive Customer Loyalty.” Kayla holds a B.S. and M.S. in Organizational Communication from Murray State University in Kentucky. In This Episode, Kayla Reveals: Who she serves, why she decided to create her company, Organization Impact, and some of the emerging trends she is seeing in the world of talent strategy. Why setting the vision and mission for your company, creating an intentional culture, and getting super clear about what you’re looking for in a team is so important. Some of the way hoteliers can achieve higher employee retention and engagement. What you can do if you’re a discouraged leader … remember, a dead battery can’t charge another … so you have to get yourself out of that negative place and shift your mindset to focus on the positives. Resources & Links Kayla Barrett Curry kayla@organizationimpact.com LinkedIn Facebook Twitter Organization Impact, LLC Website Kayla’s Books Leadership Shorts: Practical Tips When You Are At Wit’s End The Complete Experience: Unlocking the secrets of online reviews that drive customer loyalty Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 127 | If You Don’t Invest in Your Employees, Your Competition Will with Kayla Barrett Curry appeared first on LodgingLeaders.

Dave Austin is Founder of Extreme Focus and Co-Author of the international best-selling book, “Be A Beast: Unleash Your Animal Instincts for Performance Driven Results.” Dave brings out the best in his clients, many of which are the elite and professional athletes you watch on TV everyday. He is a highly sought after “mental performance coach” who has worked, not only at the professional sports level, but also at every other level along the way. The principles he teaches not only work on the field, they work in the boardroom, as his work translates exceptionally well for companies, entrepreneurs, and sales teams. In This Episode, Dave Reveals: His views on mental performance, mindset, setting intentions and being authentic An amazing hotel experience he had where every touchpoint he encountered made a lasting impression. That hotels are about connection – and if you can connect with people at the heart-level, they’ll remember you forever. The main reason some people make it to the top and others don’t, even when given the same opportunities. What his international best-seller, Be A Beast: Unleash Your Animal Instincts for Performance Driven Results, is about and who it’s for. A game-changing exercise you can use immediately to improve your mental performance and experience extreme focus. Resources & Links Dave Austin daa@extremefocus.com Extreme Focus Website Facebook Twitter YouTube Mentioned in this Episode Dave’s Book – Be A Beast: Unleash Your Animal Instincts for Performance Driven Results The “Beast Mode ON” 30-Day Challenge Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 126 | Achieving Extreme Focus with Mental Performance Coach Dave Austin appeared first on LodgingLeaders.

Tony is a #1 best-selling author, international speaker and the founder or co-founder of five companies ranging from customer experience consulting to small business training to television production. Tony’s research in the area of human experience has helped companies improve their sales, marketing conversion and customer satisfaction. As a certified Mental Performance coach, he has trained Navy SEALs, Army Rangers, professional athletes and executives how to use their mind and emotions to achieve peak performance. Tony received the Award of Excellence from the Life Mastery Institute for his coaching. Tony’s started his career in hospitality as a housekeeper during high school. He later joined Gaylord Entertainment and built the analytics practice for the hotel and entertainment divisions. Tony revolutionized how Gaylord designed their hotels, most notably, Gaylord National near Washington, DC. He then rebuilt the guest and meeting planner experience programs to help the brand achieve record satisfaction scores during the economic downturn in 2008-2009. Now Tony consults with award-winning brands and startups to craft their customer experiences in a way that drives sales and profitability. In This Episode, Tony Reveals: His recent LinkedIn post, 7 Steps to Transform Your Customer Experience Micro-Moments in 30 Days. What micro-moments are, and he provides some real-world examples for hotels. How to audit your feedback from customers who gave you a less that perfect score to identify clusters of themes around touch points, and then selecting clusters that involve processes that provide nearly immediate feedback. Why going on the customer journey, exactly as the customer would, is important. How to find micro-moment(s) during the customer journey that set false expectations AND that have a measurable negative impact on behaviors, and then transform those micro moments so they set appropriate customer expectations that can be met in an excellent manner consistently by your company. That you should monitor and measure results so you can make adjustments where necessary. Resources & Links Tony Bodoh Tony@TonyBodoh.com Website LinkedIn Facebook Twitter LinkedIn post: 7 Steps to Transform Your Customer Experience Micro-Moments in 30 Days Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 125 | 7 Steps to Transform Your Customer Experience Micro-Moments with Tony Bodoh appeared first on LodgingLeaders.

Rafael has over fifteen years of experience in international real estate development. A founding member of the Dekel Group, the company has grown into one of Panama’s leading real estate developers. One of Dekel’s projects is Selina.com – a rapidly growing, new generation of lifestyle hostels that are redefining the hospitality world through experiences by converging co-work and co-play spaces for digital nomads. In This Episode, Rafi Reveals: The inspiration for Selina, how was the idea born, and where it all started. Their target demographic, digital nomads ages 20-35, and why he believes their product is such a good fit for them. What makes Selina different than other hostels in the hospitality industry, including Summer Camps, Retreats, Educational Programs, Eco-Tourism and more. The positive effect their Hospitality Academy has had on Selina employees and interns. Why social responsibility is important to them, how they get involved in local communities, and the steps they take to ensure that they have a positive impact wherever they choose to develop. Resources & Links Rafael Museri rafael@selinahostels.com Selina Hostels Website Facebook Instagram YouTube Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 124 | A New Generation of Lifestyle Hostels with Rafael Museri appeared first on LodgingLeaders.

Last month, I featured Ron Whitfield and Dr. Kate Price-Howard, and we took a deep dive into How to Create an Awesome Internship Program. Click here to listen to that episode. This is part two in the hospitality internship series. Today’s guests are ResortQuest Interns Jordon Bonner, Nick Delaney, Allison Johnstone and Yaminah Cummings, and their Internship Advocates Ron Whitfield and Dr. Kate Price-Howard. In This Episode, the Interns Reveal: How they learned about the internships, what attracted them to this opportunity, and whether the information provided was different from their expectations. What they learned during their internship experience, from job-specific training to hospitality mentoring, and they share what they liked most, and what was most challenging for them. Whether housing was an important factor, how it worked, how much they paid, and what they thought of the whole roommate situation. Their future plans, and one of the interns reveals their opportunity to transition to a full-time ResortQuest employee. Download the FREE Guide14 Tip for Creating an Awesome Internship Program Resources & Links Previous Episodes LL092 | Value-Added Amenities with Kate Price-Howard LL096 | Manager as Coach with Ron Whitfield LL119 | How to Create an Awesome Internship Program with Ron and Kate Mentioned in this Episode ResortQuest by Wyndham ResortQuest Destin Jordon Bonner jbonner132969@gmail.com Jordon on Facebook Yaminah Cummings yaminahcummings@gmail.com Yaminah on LinkedIn Nick Delaney tuf42239@temple.edu Nick on LinkedIn Allison Johnstone ajohnstone@mail.niagara.edu Allison on LinkedIn Ron Whitfield ron.whitfield@wynvr.com Ron on LinkedIn Phone: 850-428-2360 Dr. Kate Price-Howard pricek@troy.edu Kate on LinkedIn Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 123 | Hospitality Internships from the Students’ Perspective appeared first on LodgingLeaders.

Suresh Chawla was born in Burlington, Ontario, Canada, and moved with his parents (Dr. and Mrs. V.K. Chawla) and brother Dinesh to America in 1977. He has worked with Chawla Hotels since they opened their first property in Greenwood, MS in 1989. He currently serves as President and CFO of Chawla Hotels, which owns 17 limited service hotels, and is currently developing the first Scion Hotel in Cleveland, MS. Suresh earned a BBA in 1990 and an MBA in 1991 from Millsaps College in Jackson, MS. In This Episode, Suresh Reveals: The challenges his father Dr. VK faced nearly 30 years ago when he built his very first property. His father’s desperate phone call to now President Donald Trump in the late 80’s, and how that conversation helped him get the financing he so desperately needed. Their current portfolio of 18 properties, including the world’s first Scion property currently under development, and the three conversions to the American Idea brand currently under way. How he feels about the risks of converting to two unproven brands, and why he feels confident that they will succeed. Their experience working with the Trump Organization, from first contact, to negotiations, to the official announcement of their partnership at Trump Towers this past June. Resources & Links Mentioned in this Episode Asian Hospitality Magazine July 2017 Issue Subscribe Trump Hotels Website Developer Information Email: development@trumphotels.com Suresh Chawla deltamotels@yahoo.com Chawla Hotels Chawla Hotels P.O. Box 1701 | Greenwood, MS 38930 Phone: (662) 453-1822 Thanks for Listening! Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them. And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices! Until the next … The post 122 | ‘5-Star Mentality’ for a 3-Star Brand with Suresh Chawla appeared first on LodgingLeaders.