The New Normal: Conversations About the Future of

Public health is sometimes commonly short-handed as all the other factors that lead to maintaining a health society – i.e. “the social determinants of health.” Our national health pandemic has only highlighted the gaps we have in addressing public health challenges in our society – with the dramatic impact it has had on underserved communities. And with record level of unemployment in these same communities and the partisan approach to addressing this pandemic, is there such a thing as a political determinant of health?. In this episode, I speak with Brian Castrucci, president and chief executive officer of the de Beaumont Foundation, a leading voice in health philanthropy and public health practice. Brian leads the de Beaumont Foundation’s efforts to advance policy, build partnerships, and strengthen the public health system to create communities where people can achieve their best possible health.  Listen in as we discuss how public health should change in a post-COVID19 world. Show Notes: Brian Castrucci on LinkedIn Brian Castrucci on Twitter The deBeaumont Foundation

Health systems traditionally operate at razor-thin margins, yet have been embracing growth strategies through mergers and acquisitions, or adapting to shifts in care delivery models (from inpatient to outpatient) – all in an effort to stay solvent. Couple that with the rise of the consumer patient, that is also carrying a heavier burden of share of wallet with their healthcare expenses, and it’s clear that the system is already facing a fiscal crisis. Now with the added financial crisis of our national pandemic impacting both patient and provider equally, will the system be able to afford to continue in the same way in a post-COVID19 world? In this episode, I speak with Michael Krivich, corporate healthcare business & marketing strategist. A 30 year veteran in the healthcare industry, Michael has worked in senior leadership positions in hospitals, health systems, GPO, Specialty Pharmacy, and internationally. An internationally recognized influencer, his blog is read in 52 countries. Michael works as an independent consultant for hospital business and marketing strategy. Listen in as we discuss how the fiscal side of healthcare delivery might change in a post-COVID19 world. Show Notes: ·     Michael Krivich on Twitter ·     Michael Krivich on LinkedIn ·     Healthcare Marketing Matters blog

The topic of consumerism is not new to healthcare – we have been talking about this for more than a decade. The trends in the marketplace are clear - consumers are actively demanding better access and more information so they can make better decisions about their care. While health systems have embraced the use of digital to support this rise of consumerism, you may wonder: is healthcare marketing truly poised to fully understand our customer’s needs? And have we built the right systems in place to support these efforts? In this episode, I speak with Carrie Liken, Head of Healthcare at Yext. Carrie is passionate about the intersection of healthcare and technology, with over 15 years of advanced education and experience in the industry. In her past experience, she helped found the healthcare team at Google, and built an expertise in the digital patient journey and patient acquisition for health systems Listen in as we discuss how healthcare marketing must shift to understand our customers better, and how marketing technology will evolve to support our industry in a post-COVID19 world. Show Notes: Carrie Liken on LinkedIn Carrie Liken on Twitter Yext.com

The conversation about the future of healthcare often leaves out an important – and perhaps critical perspective– the role of the patient. And as our society advances through the coronavirus health crisis, our individual impact on public health is all the more emphasized – from wearing a mask in a public setting to maintaining social distancing from friends and family. What long-term changes will the COVID19 crisis have on the patient’s mindset in society? I speak with Tom Hileman, President of Hileman Group, a healthcare marketing agency that develops high-touch, data-driven marketing solutions for leading healthcare organizations nationwide. He has more than 20 years of experience as a multi-industry expert and leverages strategic insights for measurable engagement, business growth and success. A nationally recognized speaker and former scientist, Tom’s perspective provides insight into putting customers at the center of digital strategies.  Listen in as we discuss the changes to the patient mindset in a post-COVID19 world.  Show Notes: Tom Hileman on LinkedIn The Hileman Group on Twitter HilemanGroup.com

As the coronavirus is rapidly changing the way hospitals must interact with their patients and customers, at the same time the relationship between the health system and their partners is also undergoing a dramatic shift. With health care organizations facing shrinking budgets and a scrutiny on their investments into technology, agencies and consultancies, the pressure for vendors to strengthen their relationship with and value to their hospital clients is paramount.  Are healthcare technology vendors ready to evolve to meet these new demands? I speak with Brian Gresh, President of Loyal. As a healthcare marketing executive with over twenty years of experience, Brian has solved marketing challenges by leveraging emerging technologies and putting user experience first. Prior to working at Loyal, Brian was the Executive Director of Digital & Content Marketing at Cleveland Clinic, and also pioneered the implementation of digital solutions at the University of Utah Healthcare in his role as the Senior Director of Interactive Marketing & Web. Listen in as we discuss the challenges a healthcare vendor faces in a post-COVID19 world. Show Notes: ·     Brian Gresh on LinkedIn ·     Brian Gresh on Twitter ·     Loyal.com

The impact of coronavirus has forced significant change to many parts of the healthcare industry. But perhaps most profoundly is the impact on providers. From navigating how best to provide virtual consults, to facing the impact that the economic fallout will have on their practice, it’s clear the role of the physician is undergoing radical change. Are physicians well suited to navigate through the current crisis to whatever the “new normal” will be? I speak with Dr. Bryan Vartabedian, a pediatrician at Baylor College of Medicine / Texas Children’s Hospital whose work covers the intersection of medicine, technology, and culture. Considered one of health care’s influential voices and writers, he thinks about how technology is changing the way we care for and engage with patients.  Listen in as we discuss the future role of the provider in a post-COVID19 world. Show Notes: ·     Dr. Bryan Vartabedian on LinkedIn ·     Dr. Bryan Vartabedian on Twitter ·     33Charts.com ·     The Exam Room podcast featuring Dr. Bryan Vartabedian

Healthcare marketing is different than marketing for other industries – but many of us also commonly complain that our industry lags behind other industries. While we have seen advancements in marketing technology, introductions of new channels, and an increased focus on shifting our efforts to be more patient-centric, we find ourselves being unable to shift away from being tactical to becoming more strategic. Does this represent a fundamental problem with healthcare marketing? In this episode, I speak with Jackie Martin, Principal and Owner of Branch Strategy. Jackie works with healthcare, e-commerce, oil and gas, and biopharmaceutical companies to create customer-first digital experiences and helps marketing leaders identify the ideal vision, create actionable roadmaps, and pick the best technology solution to confidently meet their business goals. Listen in as we discuss how healthcare marketing should change in a post-COVID19 world. Show Notes: ·     Jackie Martin on LinkedIn ·     Jackie Martin on Twitter ·    BranchStrategy.com

The coronavirus pandemic has ushered in the “golden age” of telemedicine. Health systems have seemed to rapidly introduce virtual health solutions – sometimes in a matter of weeks. But is the healthcare system truly taking advantage of the promise that virtual health solutions provide? And how will these solutions shape the patient engagement strategies of the future? In this episode, I speak with Ann Stadjuhar, who works with organizations implementing effective growth strategies with virtual care including RPM, Digital therapeutics and Telemedicine. Ann has worked on multiple projects with United Health Group and Optum Care including the development of virtual care access and scaling patient journeys to support clinical support services. Listen in as we discuss the potential future of telemedicine and remote patient monitoring in helping deliver care in a post-COVID19 world. Show Notes: ·     Ann Stadjuhar on LinkedIn

The ties between health policy and healthcare delivery have been critical, but there has been an ongoing tension between state and federal approaches regarding our industry.  During the coronavirus pandemic, healthcare crisis relief legislation has been passed to support health systems’ response to the crisis. Additionally, relaxation of legislation has hastened the adoption of interoperability and telemedicine. In this episode, I speak with Paul Keckley, a healthcare policy analyst and widely known industry expert. Paul is an advisor to healthcare organizations focused on long-term growth, sustainability and advocacy strategies. His past experience includes facilitating sessions between White House Office of Health Reform and major health industry trade groups as private sector input through the Affordable Care Act. Listen in as we discuss how health policy might shift to support our industry in a post-COVID19 world. Show Notes: -      PaulKeckley.com -      Paul Keckley on LinkedIn -      Paul Keckley on Twitter

From contact tracing efforts that are designed to track travel and location data on cellphones to manage the spread of the virus, to the Department of Health and Human Services backing off certain privacy rules to make it easier for hospitals and vendors to share patient medical records with public health officials, in America the privacy of PHI is evolving. In this episode, I speak with Kurt Waltenbaugh, Founder and CEO of Carrot Health. Kurt has built his career focused on: using data to predict and influence consumer behavior. Through this, he has built successful analytic solutions, products and companies that serve many industries including health care, retail, education, and credentialing. Listen in as we discuss what the new role of health data could be in a post-COVID19 world.

The health care industry is facing unprecedented times. COVID-19 has upended our economy, disrupted the normal flow of our everyday lives and made our hospitals and health systems the front line of battle during this public health crisis. As our industry responds to COVID-19, some of us are beginning to wonder: how we will return to “business as usual” (and what does that even look like)? Hi, I am Chris Boyer, the host of “The New Normal: Conversations About the Future of Healthcare,” a new podcast from Touch Point Media and am excited to invite you to listen. Through interviews with leading industry experts, covering topics ranging from public health, policy, marketing, data privacy and digital health, each episode will dare to ask: “what is the new normal?” Please take a moment to subscribe to “The New Normal” on iTunes, Stitcher, Spotify or wherever you listen to your podcasts.