The Public Manager Podcasts

In this preview of the July issue of The Public Manager, Alex Moore interviews Eric Keller of the Partnership for Public Service about the recent report, The Most Important Customer: Improving the Citizen Experience With Government. They discuss some of the innovative strategies agencies are using to better serve their citizen customers. Keller provides additional information in the Spotlight column in the July issue of The Public Manager. The full issue of The Public Manager will be available July 10 on the ATD website and in the free ATD Publications app.

In this episode of The Public Manager podcast, Teresa Preston and Alex Moore offer a preview of the June article "The Human Element in Lasting Organizational Change" by Bill Adams, Tom Gaffney, and Tracy Roberts. Alex Moore interviews Adams and Gaffney on how government leaders can make change initiatives more successful by paying attention to the perspectives of employees across the organization. The issue is available on The Public Manager website and in the ATD Publications app.

In this preview of the June issue of The Public Manager, Alex Moore and Teresa Preston discuss the benefits of employee assistance programs (EAPs). Moore interviews Mika Cross about her June article, "Taking Care of Yourself First," which describes the value of EAPs for employees and agencies. The article will be available June 9 on The Public Manager website and in the ATD Publications app.

In this episode of The Public Manager podcast, Alex Moore and Teresa Preston discuss the May issue of The Public Manager, delves into how state governments are serving their citizens using online services. Moore interviews Mike Hussey, chief information officer for the State of Utah, on how the state has developed its digital strategy. Mike Hussey writes about Utah's successes in the May article "Government Goes Digital." You can learn more about digital government from Craig Orgeron, executive director of Mississippi's Department of Information Technology in the article "Serving Citizens With Technology." Both articles are available on the ATD website and in the ATD Publications app.

In this episode of The Public Manager podcast, Alex Moore and Teresa Preston preview the May issue of The Public Manager, which includes an article by Dr. Paul White on the value of authentic appreciation and recognition of employees' good work. Moore interviews White about the common pitfalls of formal employee appreciation programs and how government managers can ensure their efforts to recognize employees are effective. White's article, "The Benefits of Authentic Appreciation," will be available May 10 on the ATD website and in the ATD Publications app.

In this preview of the April issue of The Public Manager, Alex Moore interviews Doug Taylor, program director for training at HighPoint Global, on his article, "Training to Boost the Citizen Experience." The article is available on the ATD website and in the free ATD Publications app.

In this preview of the April issue of The Public Manager, Alex Moore interviews Russell Robinson, acting director of organizational development and leadership at the Department of Health and Human Services, on his article, "Staying on Track in Times of Change." The article will be available on April 10 on the ATD website and in the free ATD Publications app.

Teresa Preston, managing editor of The Public Manager, and Alex Moore, a writer/editor for The Public Manager, discuss the upcoming article, "A Practical Guide to Telework." Alex Moore interviews article author Yvonne Jones of the U.S. Government Accountability Office.

In this episode of the Public Manager podcast, Teresa Preston interviews Ryann Ellis, a writer/editor for The Public Manager about her February 2017 article "Artificial Intelligence for Today's Real World." The article explores how government agencies are using artificial intelligence. In the interview, Ellis shares additional examples and discusses what government leaders can do to move toward making use of AI to achieve their goals. Read the complete article in the February issue of The Public Manager, now available online and in the free ATD Publications app.

In this episode of The Public Manager podcast, Ryann Ellis interviews Randy Emelo about the value of mentoring to government agencies. He explains the difference between mentoring and coaching, how mentoring in the public sector differs from private sector mentoring, and what agency leaders can do to promote mentoring for themselves and others. Emelo's article, "Mentoring in the Middle," appears in the February issue of The Public Manager, which will be available February 10.

In this preview of the November issue of The Public Manager, Jon Wolper interviews Steve Brockelman about an effort among government leaders to create shared metrics. Jon Wolper and Teresa Preston also discuss a recent report on 18F's effectiveness. The full issue of The Public Manager, with Brockelman's article, will be online November 10 on the ATD website and in the ATD Publications app.

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