Win customers with the right review response strategy with Avi Goren

In this episode of the Local Marketing Lab, Avi Goren, co-founder and CEO of Marqii, shares insights from analyzing over 200,000 customer reviews across multiple restaurant brands. With experience spanning from local pizzerias to enterprise-level restaurant tech, Avi reveals how the right review response strategy can transform customer feedback into a powerful marketing asset.
Topics discussed in this episode:
1️⃣ Leverage menu data for improved local SEO performance
2️⃣ Scaling digital presence across multiple locations
3️⃣ Review response management and automation
4️⃣ Use review responses as a marketing and SEO tool
5️⃣ Techniques for turning negative reviews into business opportunities
ResourcesConnect with Avi Goren on LinkedIn.
Learn more about Marqii.



Other shout-outsGregorys Coffee (Featured success story, grew from 20 to 50+ locations)
Breads Bakery (Example of category ownership)
DIG (Growing brand, now 50+ locations)
Polvos (Austin Tex-Mex spot)
Levain Bakery (Mentioned for their customer support strategy)