Yoseph West from Relay

Yoseph West is the Co-Founder and CEO of Relay.


Relay is the business banking and money management platform that puts small businesses in complete control of their cash flow.


Takewaways
- Why It Takes 10 Years to Build Anything Meaningful
- Targeting the US Market
- Understanding SMB Needs
- Always Be Willing To Jump On a Plane
- Why All New Hires Spend Two Weeks on CS
- Monetization Strategies
- Gathering Customer Feedback
- "Minimal Loveable Product"
- Why 40% of Customers Log In Daily
- Navigating Regulatory Challenges
- The Future of Fintech
- Cultivating Company Culture


Chapters
00:00 Yoseph's Entrepreneurial Journey
02:56 Acquisitions and Learning Experiences
06:11 The Genesis of Relay
08:50 Targeting the U.S. Market
12:00 Understanding SMB Needs
15:12 Customer Service Insights
17:46 Customer Journey and Onboarding
21:08 Monetization Strategies
24:00 Gathering Customer Feedback
25:25 The Loneliness of Entrepreneurship
30:00 Building a Financial Partnership
34:59 Navigating Regulatory Challenges
40:05 The Future of Fintech
45:03 Cultivating Company Culture
49:03 Personal Growth and Resilience


Keywords
entrepreneurship, acquisitions, Relay, SMB banking, customer service, monetization, U.S. market, financial technology, startup journey, customer feedback, entrepreneurship, financial partnership, fintech, company culture, regulatory challenges, personal growth, small business, coaching, digital banking, future of finance