Post Purchase Marketing and Retail Innovation With Tomas Diaz, co-founder and CEO of Flexengage

With the current shifting retail landscape. Have you considered loyalty begins the moment after purchase? Well, In today's episode we are joined by Tomas Diaz, co-founder and CEO of Flex Engage and he explains how to use post purchase marketing to build trust with your customers and grow your brand.

You can find out more about Flex Engage and Tomas using the links below

Facebook: https://www.facebook.com/flexengage
Twitter: https://twitter.com/flexengage
LinkedIn: https://www.linkedin.com/company/2499321/
As retail continues to mold itself to the new “normal” established by Covid-19, many retailers are finding themselves piecing together makeshift solutions to meet their customer’s needs. While this tactic may work in the short-term, customers have had their logistics expectations exceeded by powerhouses like Amazon, often leaving retailers struggling to close the gap.

Now more than ever, retailers need an all-encompassing solution in their corner to overcome the uncertainty of today’s retail landscape. From click to collect, flexEngage empowers retailers to own their post-purchase experience through the most frequently checked channel, post-purchase communications. Stemming from our extensive experience in digital receipts and order tracking, we recognized a unique opportunity to further assist retailers in communicating with their customers through the implementation of our robust curbside solution.

Curbside offers retailers a unique opportunity to continue communications after the sale, through the use of personalized messaging to meet the unique needs of each customer, offering the opportunity to drive additional revenue and loyalty directly from the communication. Our unique differentiator lies in our ability to both offer customers the Amazon-level experience they expect while providing insightful analytics in an easy to navigate dashboard. This offers the chance to see metrics at a store level, enabling retailers to continuously improve their processes and effectively plan for the future.

visit flexengage.com to find out more

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