Customer Success Radio

Customer Success Radio

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En Customer Success Radio

Activate’s Michael Wolf on the future of Media & Technology

Michael Wolf is the Co-founder and CEO of Activate, the leading strategy and technology consulting firm for media,...

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BCG's John Pineda on Subscription Pricing Strategies

John Pineda is Partner-Director at the Boston Consulting Group. He’s a core member of BCG's Technology, Media,...

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Ep #35: Ken Doctor on COVID-19's Impact on Publishing

Ken Doctor is a writer, analyst, and consultant in the news media industry. His work focuses on the transformation of...

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Ep #34: Amy Konary and JJ Xia on COVID-19's impact on subscriptions

Amy Konary, VP of Customer Business Innovation and Chair of the Subscribed Institute, brings over 20 years of...

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Ep #33: Chuck Martin and Digital Transformation 3.0

Chuck is a New York Times Business Bestselling author and has been a leader in emerging digital technologies for more...

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Ep #32: Lincoln Murphy, Growth Expert and Thought Leader

Lincoln Murphy is a customer-centric growth expert, consultant, and thought leader. Based in Dallas, Lincoln helps...

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Ep #31: Arun Sundararajan, Professor at NYU

Arun Sundararajan is the Harold Price Professor of Entrepreneurship and Professor of Technology, Operations and...

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Ep #31: Arun Sundararajan, Professor at NYU

Arun Sundararajan is the Harold Price Professor of Entrepreneurship and Professor of Technology, Operations and...

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Ep #31: Arun Sundararajan, Professor at NYU

Arun Sundararajan is the Harold Price Professor of Entrepreneurship and Professor of Technology, Operations and...

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Ep #30: Carlos Gonzalez, COO of GoCardless on Global Payments

Carlos Gonzalez is the Chief Operating Officer at GoCardless. He’s a technology executive with a successful track...

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Ep #30: Carlos Gonzalez, COO of GoCardless on Global Payments

Carlos Gonzalez is the Chief Operating Officer at GoCardless. He’s a technology executive with a successful track...

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Ep #29: Krista Anderson-Cooperman on customer success as a core value

Krista Anderson-Copperman is the Chief Customer Officer at Okta, Inc. At Okta, Krista is charged with ensuring Okta...

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Ep #29: Krista Anderson-Cooperman on customer success as a core value

Krista Anderson-Copperman is the Chief Customer Officer at Okta, Inc. At Okta, Krista is charged with ensuring Okta...

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Ep #28: Jon Herstein on what it takes to "blow customers’ minds"

Jon Herstein is the SVP and Chief Customer Officer at Box where he guides the client services, technical support,...

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Ep #28: Jon Herstein on what it takes to "blow customers’ minds"

Jon Herstein is the SVP and Chief Customer Officer at Box where he guides the client services, technical support,...

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Ep #27: Sandeep Jain on the $10B Opportunity in Enterprise IT

Sandeep Jain is the Founder & CEO of Leela Labs which has built a podcast search platform, and Leela Kids, the...

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Ep #26: Renée Vassilos on AgTech and the Subscription Economy

Renée Vassilos is an agricultural economist with over 15 years of industry experience in the field with organizations...

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Ep #25: DAZN's Chris Haigh on subscriber acquisition and retention

Chris Haigh is the Director of Product, Web, Acquisition & Retention at DAZN. DAZN is the first global pure-sport...

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Ep #24: Professor Daniel McCarthy on CLV and subscription business valuations

Professor Daniel McCarthy is Assistant Professor at Emory University. He is a marketing scientist and a...

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Ep #23: Anne Widera on the future of the mobility industry

Anne Widera has been working on strategy and go-to-market planning for self-driving cars since 2013. She is an...

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