SPOCcast

SPOCcast Episode 28 - Rae Ann Bruno on Customer Wow for IT

Episode 28 is an interview with Rae Ann Bruno. Rae Ann is the President of Business Solutions...

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SPOCcast Episode 27 - Jason Wischer on Leadership and Listening

Jason Wischer is a well-known leader in the HDI Local Chapter community. He'll be delivering...

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SPOCcast Episode 26 - David Moskowitz on Systems Thinking

A conversation with David Moskowitz on systems thinking The SPOCcast logo, podcast theme, and all...

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SPOCCast Episode 25 - Claire Agutter on Service Management - E-Learning - Women in Tech - More

Episode 25 of SPOCcast is an interview with Claire Agutter. Claire is the lead tutor of ITSM...

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SPOCcast Episode 24 - Ben Brennan on Customer Experience for IT

Episode 24 is an interview with Ben Brennan. (Twitter: @why) Ben is the author of "Badass IT...

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SPOCcast Episode 23 - Charles Araujo on Digital Transformation

Episode 23 of SPOCcast is an interview with Charles Araujo, industry analyst, keynote speaker and...

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SPOCcast Episode 22 - Deborah Monroe on EQ and the Future of Work

Deborah Monroe is a Master EQ Practitioner, an associate with the Institute for Organizational...

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SPOCcast Episode 21 - Julie Mohr on Disrupton and Knowledge

This episode is an interview with international speaker, trainer, and writer Julie Mohr...

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SPOCcast Episode 20 - Barclay Rae on the Evolving Role of IT

SPOCcast Episode 20 is an interview with Barclay Rae, one of HDI's Top 25 Thought Leaders, and an...

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SPOCcast Episode 19 Michael Kublin on Leadership

Michael W. Kublin is the founder and President of PeopleTek, a leadership coaching and...

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SPOCcast Episode 18 - Leslie O'Flahavan on Clear Language

Leslie O'Flahavan discusses the importance of clear written communication. Read more at...

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SPOCcast Episode 17 - David Cannon on Strategy

David Cannon will deliver a session at Service Management World 2019 called "Strategy: Plain and...

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SPOCcast Episode 16 - Jeff Toister on Customer Service

A conversation with Jeff Toister, author of "Getting Service Right: Overcoming the Hidden...

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SPOCcast Episode 15 - Donna Knapp on DevOps and ITSM

An interview with Donna Knapp, ITSM Academy's curriculum development manager and member of the...

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SPOCcast Episode 14 - Michael O'Leary on Remote Support

Michael O'Leary is Client Services manager at Southern New Hampshire University. In this episode,...

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SPOCcast Episode 13 - Chris Chagnon on Analytics, AI, and User Experience

An interview with Chris Chagnon, an IT Service Management (ITSM) Architect who designs, develops,...

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SPOCcast Episode 12 - Doug Tedder - Enterprise Service Management and VeriSM™

An interview with Doug Tedder, consultant and trainer, about Enterprise Service Management, the...

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SPOCcast Episode 11 - Phyllis Drucker on Innovation, Enterprise Service Management and More

Phyllis Drucker talks about including the ability to fail, VeriSM™, continuous learning, business...

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SPOCcast Episode 10 - Stephen Mann on ITSM/ESM Technology and More

An interview with ITSM analyst, blogger, and speaker Stephen Mann about why implementing service...

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SPOCcast Episode 9 - Peter McGarahan on Shift Left and Communicating Value

Pete McGarahan provides outstanding influence and contributions to the HDI community. He will be...

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