Ep 27 | FTL vs. LTL: What's the Difference?
"In 5 years, it'll be a 15 billion dollar industry." Learn about the differences between...
17:31
Ep 22 | Customer Experience Quality Processes
“When quality and processes come together, we can create the ideal experience for each customer.”...
16:09
Ep 24 | Customer Experience Flexibility, Business Solutions & Outside the Box Service
“When there is give and take as a partnership, it helps us grow business with each customer.”...
18:03
Ep 26 | Customer Experience: Why the Customer Experience Matters Most
“We really feel that empowering our employees to do the right thing for the customer is critical....
12:19
Ep 25 | Customer Experience Consistency & Dependability Pt. 2
“Consistency shows in relationships. You’ll have freight. You have quality interactions with your...
21:55
Ep 23 | Customer Experience Trust & Strategic Partner Relationships
“A lot of people say they’re gonna work hard. A lot of people say they’ll develop a book of...
13:44
Ep 21 | Customer Experience Consistency & Dependability Pt 1
“Consistency and dependability are the foundations of trust… and you need to be someone they...
16:08
Ultimately, the elements of a successful culture can be broken down into a handful of defining...
19:08
Ep 19 | Thriving: Establishing a Resilient Culture pt. 2 (How Leaders Can Impact a Company Culture)
Culture is certainly the product of deliberate effort, but the behavior of an organization's...
20:10
The demands on the corporate world have been heavy: Extensive safety precautions, a historic leap...
20:25
Ep 17 | Senior Leadership Round Table Pt. 3 (Market Reaction, Carrier Impact, Moving Forward)
A few members of our senior leadership team gathered together a little over a week ago to record...
28:26
Ep 16 | Senior Leadership Round Table Pt. 2 (Positivity During Times of Trouble, How to be a Leader)
A few members of our senior leadership team gathered together a little over a week ago to record...
30:28
Ep 15 | Senior Leadership Roundtable Pt. 1 (A New World, Earthquake)
A few members of our senior leadership team gathered together a little over a week ago to record...
27:14
Ep 14 | Direct Customer Contact
We sit down with Marshall and Darryl from our Less-than-Truckload team to discuss the value of...
08:41
We sit down with Zac and Jason from our Less-than-Truckload team to discuss the value of Call...
09:25
Ep 12 | Matching Communication Styles
We sit down with Amber and Trevor from our Less-than-Truckload team to discuss the value of...
13:06
We sit down with Marshall and Maciah from our Less-than-Truckload team to discuss the value of...
11:13
We sit down with Ben and Spencer from our Temp-Controlled LTL team to discuss the value of...
10:51
Ep 10 | Alignment in Customer Service
We sit down with Ben and Spencer from our Temp-Controlled LTL team to discuss the value of...
10:51
Ep 09 | Ramping Up Efforts in Customer Service
We sit down with Joe, Zac and Robert from our Temp-Controlled LTL team to discuss the value of...
11:23
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